Understanding the distinction between licenses and numbers in Ringover is essential to optimize their use and fully leverage their capabilities. Here, we will explain the differences between licenses, users and additional numbers in Ringover, highlighting their functions, uses, and how they integrate into the business communication ecosystem.
Licenses in Ringover
Licenses in Ringover grant the right to access and use the Ringover platform. Each license allows a user to access to some or all the features and tools offered by Ringover (according to their permissions and license). Ringover offers three different types of licenses, which you can explore by clicking here.
💡 Good to know:
- Each license in Ringover is automatically associated with a phone number
- Licenses can be associated with non-created users
- Each license allows for the attribution of up to three mobile numbers maximum
⚠️ Important:
- When you delete a user, the licenses are not removed from the account; they become available in the "billing" section of your Ringover Dashboard
- Your account features may be limited if you have not registered a payment method or have an outstanding subscription payment
Managing Your Licenses
You can manage your Ringover licenses in several ways:
- Adding licenses: Additional licenses can be added directly through your account dashboard
- Modifying licenses: Contact the Ringover support team to adjust the number of licenses or change contract types
- Reducing licenses: If you have unused licenses, contact your Customer Success Manager (success@ringover.com) to request a reduction in your service plan
Note that license modifications during a commitment period may have specific terms, including potential termination fees. Always review your contract's notice period requirements before making changes.
Users in Ringover
A user in Ringover is a specific individual who uses the platform under a specific license. Each user has full access to some or all of Ringover's tools and features (according to their permissions and license) to manage their communications effectively.
Additional Numbers in Ringover
Additional numbers in Ringover are extra phone lines that can be added to an existing account to extend the communication capacity of the business. These numbers can be used to make and receive calls within the Ringover platform and are configured flexibly according to specific needs.
💡 Good to know:
- Additional numbers in Ringover can be associated with voice menus or users to, for example, have a mobile line and a landline. For more information, click here.
- If you need more than three mobile numbers per license, you will need to add additional licenses through your dashboard or by contacting your Customer Success Manager
There you go, now you know the difference between licenses and additional numbers in Ringover! 🎉