Prodoscore is a powerful tool that simplifies workforce productivity management by providing actionable insights into employee performance. It consolidates various business tools, offering a comprehensive view of your team's daily activities.
By integrating Ringover with Prodoscore, you’ll be able to:
- Seamlessly track and analyze call and SMS data across your workforce, to enhance productivity insights 📈
- Automatically sync missed calls and voicemails to ensure no opportunity slips through the cracks 📞
- Access real-time communication data directly within your Prodoscore dashboard
Now, let’s dive into how to set up this integration 🚀
Prerequisites
- You’ll need a Ringover Business or Advanced account in order to benefit from this integration
- The integration should be installed by a Ringover administrator account
- Be a Prodoscore admin
- The Prodoscore super admin should enable the Phone systems module to the users
Etape 1 : Configuration in Ringover
- 💻 You’ll first need to generate an API key, so just click on the link below: https://support.ringover.com/hc/en-us/articles/15206971712657-Using-our-API
- In the API key settings, make sure you enable "Monitoring", as well as the following permissions:
- Then, retrieve the generated key 🗝️:
Etape 2 : Configuration in Prodoscore
- Step 1 - Open up Prodoscore and go into the Settings → Products → Phone systems
- Step 2 - Click on 'Ringover' from the product dropdown:
- Step 3 - Enter the Ringover API Key that was created as an Admin and click on the 'Save changes' button:
- Step 4 - Enable the required modules (Calls and SMS) and click on 'Save Modules'
-
- Map the Ringover users onto Prodoscore users and click on 'Save changes' button in the bottom left corner
The integration is all sorted! 🎉
Monitor Ringover's activities in Prodoscore
💡 You can now monitor the Ringover calls and SMS activities in Prodoscore from these different places:
Prodoscore Inputs section
Ringover SMS Detailed Score Drilldown
Ringover Calls Detailed Score Drilldown
For more information, please visit Prodoscore.com