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How to integrate Ringover with Aqore's Zenople

  • Updated

Aqore's Zenople integration allows you to streamline every aspect of your staffing and recruitment operations by connecting your Ringover communications directly to your Zenople platform. In this guide, you’ll learn how to activate the integration, customize your contact synchronization settings, and track calls, SMS, and WhatsApp messages directly within your contact records.

Prerequisites

  • To use this integration, you must have an active Ringover Business account. 
  • The installation must be performed by an administrator in Aqore's Zenople.
  • You must contact your Aqore Account Manager beforehand to obtain your dedicated activation URL.

Integrate Aqore's Zenople with Ringover 

1. Activate the Zenople integration in Ringover

Connect your Ringover workspace to your Zenople platform using your dedicated activation URL.

  1. Go to your Integrations page
  2. Search for Aqore and click on Activate
  3. Verify that you are currently logged in as an Admin in Aqore's Zenople
  4. Enter your dedicated activation URL provided by Aqore in the pop-up window
  5. Click on Activate

2. Configure your synchronization preferences

 Tailor how contact data syncs between Ringover and Zenople.

  1. Call types: Select Manage call types to choose which types of calls sync to your CRM.
  2. Include recordings in call logs: Choose to attach call recordings by selecting All files, Recordings, Voicemails, or None.
  3. Phone numbers: Select the specific outbound lines you want to include in the integration.
  4. SMS numbers: Select the specific messaging numbers you want to include in the integration.
  5. Group SMS conversations by: Choose to group by Day (24 hr), the Full conversation or Do not group.
  6. Link users with an account: Link Ringover users to a Aqore account.
  7. Log internal calls: Activate this option to automatically log calls made between internal Ringover agents.
  8. Include Empower summaries and transcripts: Toggle this to append automated AI summaries and full text transcript links directly to Copper activity comments.
  9. Log Empower meeting summaries: Enable the option to log Empower summaries.
  10. Include scenario name in call logs: Log the active IVR campaign or routing flow name to incoming call logs.
  1. Logs display language: Select your preferred default language for automated log text.
  2. Log WhatsApp messages: Activate this option to automatically log Whatsapp messages.
  3. Group Whatsapp conversations by: Choose to group by Day (24 hr), the Full conversation or Do not group.
  4. Contact sync (v4): Enables the synchronization of your complete Zenople contact list into Ringover
  5. Sync contacts on a call-by-call basis: Enables incremental synchronization, meaning contact details sync only when a call is actively made.
  6. Display contact information during calls: Allows you to view contact info on the dialer screen during live calls without permanently storing the data in Ringover (useful when other sync toggles are disabled).
  7. Mapped fields: Select standard fields from Aqore and assign custom label names to have them displayed in the info section of your dialer.

3. Track calls, SMS, and WhatsApp communications in Zenople

Once activated, your client communications will automatically log directly into Zenople contact records.

  • Call Logs as Comments: When a call is made or received, a new Comment automatically appears in the Zenople contact’s record. This log includes notes, tags, an audio player for call recordings, and an Empower transcription and next steps link.
  • SMS & WhatsApp Conversations: Conversations automatically sync as comments in the contact’s record.
  • Chatbot summary: Voice AI transcript and summary automatically sync as comments in the contact’s record

🎉 You now know how to integrate Aqore's Zenople with Ringover and can automatically sync contacts and log all multi-channel staffing communications directly in your Zenople records!