TempWorks is an award-winning recruiting and staffing agency software. Their cutting-edge technology including a robust ATS, CRM, and Pay/Bill module integrates all aspects of the staffing process into one seamless solution.
Integrating with TempWorks allows you to benefit from:
Click-to-call: Initiate calls directly from TempWorks
Log your calls: Recordings, notes, tags, and transcriptions are logged in messages
Log your SMS as conversations
Log your WhatsApp conversations
Sync your employees, customers, and contacts
Sync ATS fields to show more candidate info the Dialer
Sync your Ringover tags to automate message actions in TempWorks
Now, let's move on to integrating the tool 📳
Prerequisites:
You must have a Ringover Business or Advanced account to benefit from this integration 💳
The integration must be performed by an admin or technical account in Ringover 👨💼
The integration must be done with the admin account of TempWorks
You must request your personal "ACR values" to your TempWorks account manager
Step 1: Activation
To link your TempWorks account to your Ringover account:
Search for and click on "TempWorks".
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Enter your TempWorks "ACR values", provided by your TempWorks account manager:
The Tempworks Representative will provide you with the "ACR Values" as part of the Integration Setup.
If you do not have these values, please contact your Tempworks Account Manager.
Step 2: Configure your TempWorks Integration
Customize the behavior of the integration based on your requirements through the settings. To do this:
Go back to Dashboard> Store> Integration and click on "TempWorks":
💡 For more information on the configuration, check out our dedicated section "How to configure your tool?"
There you go, your integration is all sorted! 🎉
FAQ
Q. How can I ensure that my tags are synced with TempWorks' message tags?
A. To ensure proper synchronization, please name your tags exactly as they appear in TempWorks when creating them in Ringover.
Q. Why are my call logs not appearing in TempWorks?
A. If you notice that some calls (especially outbound ones) are not showing in TempWorks, verify that all necessary permissions are in place. Contact Ringover support with specific call IDs to help diagnose the issue. You can find call IDs using the lookup tool at Finding a Call ID.
Q. Why aren't my Ringover notes appearing in TempWorks?
A. When notes aren't syncing properly, identify the specific call IDs for the affected calls and provide these to the support team. This helps them investigate and resolve the synchronization issue more efficiently.
Q. How can I troubleshoot general integration issues?
A. Follow these steps: 1) Verify all necessary permissions are in place, 2) Provide specific call IDs when reporting issues to support, 3) Work closely with the support team to test the integration, and 4) Be prepared to share additional configuration details about your setup.