How to connect Ringover with Lemlist

Integrating Ringover with Lemlist enables you to simplify your workflow by making all your call tasks directly from Lemlist.
The integrated Ringover dialer allows you to call your prospects, update their status, and manage your outreach without ever leaving Lemlist.
With everything in one place, you can focus on what matters most - engaging with your prospects and closing deals!

Now, let's move on to integrating the tool 📳

Prerequisites:

• You must have a Ringover Business or Advanced account to benefit from this integration 💳

• The integration must be performed by an admin or technical account in Ringover 👨‍💼

• The integration must be done by an admin account in Lemlist

Step 1. Connecting Ringover with Lemlist

1. Activate Ringover in Lemlist

• Log in to your Lemlist account

• Navigate to the "Integrations" section in your Lemlist settings

• Select Ringover and click Connect

Lemlist will guide you through the steps below:

2. Configure Ringover

• Log in to your Ringover Dashboard

• Go to the API menu

• Click 'Create API Key'

• Select your profile in 'Who' and give it a name:

• Enable Monitoring and the permissions below:

• Copy your API Key

3. Add API Key to Lemlist

• When prompted, paste the copied Ringover API Key into the integration field in Lemlist:

4. Set up Webhooks

• In your Ringover account, go to the Webhooks section

• Copy the Webhook URL provided by Lemlist and paste it into the Webhooks section in Ringover

• Copy the Webhook key from Ringover and paste it back into Lemlist

Once these steps are complete, your accounts will be connected, and you can start using Ringover within Lemlist! 🎉

Step 2. Using Ringover with Lemlist

1. Access the Ringover Dialer in Lemlist

• Go to your call Tasks in Lemlist

• Click on the phone icon at the top of your screen:

• The integrated Ringover Dialer will appear, allowing you to call leads directly:

2. Manage Prospect Status During Calls

During your calls, update your prospect's status in Lemlist to keep your sequences organized:

• Mark as Interested: Select this if the prospect is interested, which indicates a won deal and stops the sequence for that prospect

• Mark as Not Interested: Select this if the prospect is not interested, which ends the sequence for that prospect

• Mark Task as Done: Use this to mark the task as completed

FAQ

Q. Why is my dialer empty the first time I open it?

• A. This happens in rare occasions when the third party cookies have been disabled by default in your browser. To ensure that the Ringover dialer UI loads properly, please go to your browser settings and activate cookies.

  In Chrome, follow these steps:

  1. Navigate to the URL bar and click on the options icon

  2. Select Cookies and Site Data

  3. Enable Third-Party Cookies (toggle it on)

  4. Refresh the page by clicking 'Reload'

Q. How do I troubleshoot API key errors when integrating Ringover with Lemlist?

• A. If you're experiencing API key errors during integration, check the following:

  1. Ensure you have a paid Ringover account (not a free trial)

  2. Verify that you have admin rights on Ringover

  3. Generate an API key with the correct permissions

  4. Activate the monitoring (surveillance) right on the API key

  5. Correctly configure webhooks

  6. Check for any accidental spaces before or after the API key when pasting it into Lemlist