Ringover, like many telephony service providers, includes certain fees to recover costs associated with delivering high-quality and compliant services. Below is an overview of these charges, what they cover, and why they are applied.
Compliance and Administrative Cost Recovery Fee (CRF)
The Compliance and Administrative Cost Recovery Fee (CRF) helps Ringover recover some or all of the following costs incurred while delivering its services:
Government-Imposed Fees:
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- Federal Regulatory Fee
- Telecommunications Relay Service (TRS)
- Other fees and taxes mandated by regulatory bodies
Regulatory Compliance:
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- Accessibility requirements
- Privacy and anti-fraud measures
- Caller ID verification and dialing compliance
- Numbering regulations
Network Management:
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- Obtaining and maintaining phone numbers
- Receiving and terminating calls through third-party provider networks
Infrastructure Maintenance:
- Supporting network facilities and services
- Operating, protecting, and maintaining essential data centers and network infrastructure
Intellectual Property:
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- Filing and maintaining patents, trademarks, and other proprietary rights
Administrative Costs:
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- Various operational costs associated with providing telephony services
💡 Billing Information:
- Cost: $2.97 per user per month
The CRF is billed monthly per user. For customers on annual billing plans, the total CRF for 12 months is applied at the time of purchase. This fee is not a tax and is not mandated by any government entity.
E911 Regulatory Recovery Fee
The E911 Regulatory Recovery Fee supports Ringover's provision of emergency calling services, as mandated by the Federal Communications Commission (FCC). These funds contribute to advancements in software and hardware necessary for public safety answering points (PSAPs) to dispatch assistance to a caller’s registered location.
Key Details:
- Ensures compliance with FCC mandates for 911 and E911 services
- Covers the cost of maintaining systems for emergency call routing and location tracking
- Applied at the same rate for all user lines
💡 Billing Information:
- Cost: $0.97 per user per month
This fee is billed monthly per user. For customers on annual billing plans, the total Emergency Service Fee for 12 months is applied at the time of purchase.
Why Are These Fees Applied?
Both the CRF and E911 fees are outlined in Ringover’s General Terms and Conditions of Service (CGVs) and are common across the telephony industry. They allow Ringover to meet its regulatory obligations, maintain its infrastructure, and continue delivering secure and reliable communication services.
These fees are not taxes or government-mandated charges, but are necessary to recover some of the costs Ringover incurs while offering its services.
For more information, please refer to Ringover’s Terms and Conditions or contact our support team.
There you have it! Now you understand Ringover’s Compliance and Administrative Cost Recovery Fee and E911 Regulatory Recovery Fee 🎉