Start your free trial
English (United Kingdom) Español Français

How to troubleshoot notification and ringtone issues in the Ringover mobile app

  • Updated

The Ringover mobile app allows you to place and receive your business calls directly from your smartphone wherever you are. In this article, you will discover how to quickly resolve ringtone and alert issues so you never miss an important customer notification again.

 

1. Enable and allow system notifications 

Misconfigured system settings on your smartphone can completely block Ringover alerts from appearing or ringing. Perform these checks to allow notifications:

Method for Android

This procedure is recommended to re-enable global notification permissions for the app on Google's operating system. 

  1. Open your Android phone's Settings app. 
  2. Go to the Apps or App management menu. 
  3. Select Ringover from your app list. 
  4. Tap Notifications. 
  5. Enable the Allow notifications option. 
Method for iOS

This procedure lets you re-enable system notification reception and ringing on your iPhone.

  1. Open your iPhone's Settings app.
  2. Select the Notifications menu.
  3. Scroll down and tap Ringover. 

  4. Enable the Allow notifications option

     

2. Turn off "Do Not Disturb" mode 

Silent or Focus mode on your device silences all ringtones and prevents incoming Ringover calls from showing on screen. Turn off this mode to restore sound alerts: 

  1. Open the quick settings panel (swipe down on Android) or Control Center (swipe down from the top right on iOS).
  2. Locate the half-moon or prohibition sign icon representing Do Not Disturb mode. 
  3. Turn off Do Not Disturb mode if it is enabled.
  4. Go to system settings Sounds & Haptics (or Sounds & vibration) to check that overall ringtone volume is set correctly. 

 

3. Remove background and battery saver restrictions

Phones often limit background app activity to save battery, which delays or blocks notifications. Adjust these settings to keep Ringover active: 

Method for Android 

Ensures that the system does not close Ringover when it is not running in the foreground. 

  1. Open your phone's Settings. 
  2. Go to the Battery or Device care menu. 
  3. Select Battery optimization or Background usage limits. 
  4. Choose the Ringover app. 
  5. Select the Don't optimize or Unrestricted option. 
Method for iOS 

Allows Ringover to keep refreshing its call connections even when the app is minimized.

  1. Open your iPhone's Settings.
  2. Tap the General menu. 
  3. Select Background App Refresh.
  4. Ensure the toggle is turned on for the Ringover app.

 

4. Check network connection and app settings 

An unstable network connection or outdated software components directly impact Ringover push notification sync. Follow these steps to clear up connection and app issues: 

  1. Verify that your phone has a stable Internet connection, via Wi-Fi or cellular data.
  2. Temporarily turn off your Internet connection (Airplane mode) and turn it back on to refresh the network.
  3. Open the Ringover app and access its internal notification settings to ensure sound alerts are enabled.
  4. Open the Google Play Store (Android) or the App Store (iOS) and search for Ringover to install the latest available version.
  5. Ensure your phone is running the latest operating system update.
💡 Tip: If issues persist or no notifications ring, try completely reinstalling the Ringover app. This resets all permissions and unique notification tokens.
⚠️ Important : If your smartphone's general "Battery Saver" mode is turned on, it may forcibly cut background refresh. Turn it off if being reachable on Ringover is a priority.

 

🎉 You now know how to resolve ringtone and notification issues on your Ringover mobile app so you never miss an important call again!