Team Activity Analytics allows you to access all statistics to analyze your team's work habits and identify patterns. In this guide, you’ll learn how to activate the team analytics feature, filter performance metrics, and navigate the visual activity timeline.

Monitor and optimize your team's daily activity

1. Activate Team Activity Analytics

Before you can analyze your team's metrics, you must enable the feature in the Ringover Marketplace.

1. Go to your Marketplace
2. Look for Team activity analytics
3. Click on Add to your users

2. Filter and understand your Team Activity metrics

Use dashboard filters to analyze key performance indicators for any custom timeframe. Go to your Team Activity page : 

1. Filter your statistics based on your desired period, guidelines, or standards
2. Average connection time: The average time all users were connected during the selected period.
3. Average activity time: The average time all users spent across all activity types during the selected period.
4. Average connection time per day: The daily average connection time for all active users.
5. Average activity time per day: The daily average activity time for all active users.
6. Irregular team activities: A list of unusual work patterns (such as inconsistent working hours or sudden changes in productivity) during the selected period.
7. Activity breakdown: A detailed analysis of actions and time spent (including snooze, outgoing calls, incoming calls, missed calls, and video calls). You can display this as a percentage, a raw count, or duration.

3. Analyze the Activity Timeline

Track your team's exact actions over a specific time range using a color-coded visual guide.

1. Choose the specific users you want to display on the timeline.
2. Check or uncheck the boxes for the activities you want to track (answered calls, outgoing calls, missed calls, video calls, snoozes, irregular activity, or agents with no activity) and select the day you want to analyze.
3. Track your team's exact actions over a specific time range using a color-coded visual guide.

4. Inspect individual agent details

Click on any user in your dashboard to dive deeper into their specific connection, call, and snooze history.

Click on the user you want to inspect and review their total hours and percentages for:

1. Total connection time.
2. Total Inbound calls hours : Click View logs or View analytics next to a metric to immediately redirect to the logs or analytics calls page.
3. Total Outbound calls hours. 
4. Total Snooze time : Including the exact time and percentage dedicated to each snooze type.
5. Total Inactivity : Available time (off snooze) and without activity.
6. Total Activity : Time activity without snooze time.

5. Zoom into hourly activity details

Drill down into your team's activity log to inspect specific hourly timestamps and exact activity durations.

1. Navigate to the Team activity section in your dashboard.
2. Check or uncheck the boxes for the activities you want to track.
3. Select the day.
4. Click on the Plus icon (+) next to an activity entry to expand its detailed hourly view.
5. Review the exact hour the activity occurred and the total duration it took to complete.

6. Export your logs

Filter your log data and download your records as a CSV file for reporting and external analysis.

1. Click on Edit filters.
2. Select your desired filter parameters (e.g., date range, user, etc).
3. Click on Export CSV.
4. Select the Time zone, then the date and user and/or groups.
5. Click to start export and download your CSV log file.

Information available in your export 

🎉 You now know how to analyze team activity statistics and can implement optimized processes to boost team productivity!