Number Availability
First, please check if a fax number is available among those you own:
- Go to the "Numbers" section of your Dashboard.
- Select an unassigned landline number that is configured as a fax (if no number is a fax, refer to this article. You need to configure it without assigning it to a user for now).
- Click on the three dots and set it as a fax number.
Assigning the Number to an IVR
You must have already created an auto-attendant. Still in your "Numbers" section:
- Click on the three dots and select the option to assign it to an auto-attendant.
- Select the desired auto-attendant.
Assigning the Fax Recipient
Once your fax number is assigned to an auto-attendant, you need to assign users or groups to receive faxes:
- Go to the "Auto-Attendants" section of your Dashboard.
- Select the desired auto-attendant (with a number assigned as a fax).
On the "General Information" page, you will see the section "Who receives the faxes":
- Click on "Add a user".
- You can add a user by clicking on their name or searching for them.
- You can add a group by searching for its name.
Once your changes have been made to your auto-attendant, don't forget to save!