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How to integrate Ringover with Teamtailor

  • Updated

The Ringover integration with Teamtailor enhances your recruitment workflows by syncing candidate profiles and automatically logging your calls, SMS, and WhatsApp activities. In this guide, you’ll learn how to generate your API credentials in Teamtailor, activate the integration in Ringover, configure your activity settings, and place calls directly from candidate records.

Prerequisites

  • An active Ringover Business or higher account with administrative access.
  • An administrator account in Teamtailor.

Connect and configure Teamtailor integration

1. Generate your API key and find your API URL in Teamtailor

Generate a dedicated API token with appropriate scopes from your Teamtailor account settings.

  1. Log in to your Teamtailor account.
  2. Click on your account name in the top-right corner and select Settings.
  3. In the left-hand menu, click on API keys.
  4. Click on New API key.
  5. Enter a name for your key (e.g., Ringover Integration) and set the required permissions.
  6. Copy your API URL and API key for the next step.

2. Activate Teamtailor in Ringover

Enter your Teamtailor API credentials into the Ringover Dashboard to authorize access.

  1. Log in to your Ringover Dashboard.
  2. Navigate to Store > Integrations.
  3. Locate Teamtailor in the list of available integrations and click on it.
  4. Enter your API URL and API key into the designated fields.
  5. Click Activate.
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3. Configure your integration settings

Customize how candidate profiles, calls, and messaging records synchronize between both platforms.

  1. Call types: Manage and filter categories for inbound, outbound, or missed calls.
  2. Include recordings in call logs: Select which audio recordings (e.g., "All files") are attached to call logs.
  3. Restrict access to recordings: Toggle switch to limit user access permissions for audio recordings.
  4. Phone numbers: View and manage connected phone lines or select specific numbers.
  5. SMS messaging numbers: Select and manage phone numbers designated for SMS messaging.
  6. Group SMS conversations by: Choose the time interval used to group SMS messages into threads (e.g., "Do not group").
  7. Link users with an account: Map TeamTailor users or agents to their corresponding system account via "Manage users".
  1. Assign missed IVR calls to: Choose a default user or queue (e.g., "Add user") to assign unhandled IVR calls.
  2. Log internal calls: Toggle switch to automatically log internal team calls within TeamTailor.
  3. Include Empower summaries and transcripts in call logs: Toggle switch to attach AI transcripts and call summaries to call logs.
  4. Log Empower meeting summaries: Toggle switch to automatically save Empower meeting summaries to activity logs.
  5. Include scenario name in call logs (for incoming IVR calls): Toggle switch to append the specific IVR scenario name to incoming call logs.
  6. Logs display language: Select the language used to display call log details (e.g., "en").
  7. Log WhatsApp messages: Toggle switch to automatically save WhatsApp chat messages into TeamTailor.
  8. Group WhatsApp conversations by: Select how WhatsApp messages are grouped into conversation threads (e.g., "Full conversation").
  9. Create contact for calls: Choose when new contacts are automatically created during calls (e.g., "No contact page created").
  1. Create contact for SMS messages: Choose whether incoming/outgoing SMS messages trigger automatic contact creation (e.g., "None").
  2. Create contact for WhatsApp messages: Toggle switch to automatically generate new contacts from WhatsApp conversations.
  3. Sync contacts (v4): Toggle switch to enable general contact synchronization with TeamTailor.
  4. Sync contacts on a call-by-call basis: Toggle switch to trigger contact synchronization individually as each call occurs.
  5. Display contact's info during call and only store their info if call-by-call basis is activated: Toggle switch to show contact details on the dialer during calls while conditionally restricting data storage unless call-by-call sync is enabled.
  6. Mapped fields: Select TeamTailor fields to display in the dialer's Info section via "Add or edit fields".

4. Place calls using Ringover Dialer and verify activity logging

Install the browser extension and place a test call from candidate records to confirm automatic logging.

  1. Install the Ringover Dialer extension in your browser (Google Chrome or Mozilla Firefox).
  2. Open any candidate profile inside Teamtailor.
  3. Click on the highlighted phone number to initiate an outbound call via Ringover.
  4. Open the candidate’s activity timeline after ending the call to verify that the interaction logged with tags, notes, call recording link, transcript link, and Empower AI summary.

🎉 You now know how to connect and configure the Teamtailor integration and can streamline your candidate outreach with one-click calling and automated activity tracking!