Post-call analysis is a Ringover feature that leverages artificial intelligence to automatically extract key information from a completed call. It can include elements such as:
- Reasons for the call,
- Objections raised,
- Questions asked,
- Resolution provided,
- Next steps.
These analyses help you better understand your client interactions and continuously improve your sales or support processes.
Accessing the feature
To access this feature:
- Go to the Settings tab (gear icon).
- In AI Customization, select Post-call analysis from the side menu.
Default analysis or create your own tabs
Default analysis tabs
Ringover offers several predefined analysis tabs:
- Reasons for call
- Key questions
- Issues raised
- Call resolution
- Next steps
These tabs can be used immediately to categorize the insights from each call.
Create a custom tab
To tailor the analysis to your specific needs (e.g., for use cases related to sales, support, or a specific industry), you can create your own custom tabs.
Steps to create:
- Click on "Create a tab" at the top right.
- Fill in the form fields:
- Name: Title of the tab (e.g.: "Budget", "Objections Raised").
- Description: Explain what the AI should detect in this tab.
Example: Identify whether the prospect mentions pricing concerns. - Output type: Select the expected value type (free text, boolean, category, etc.).
- Click Save.
Tip: You can click on “Refine with AI” to let Ringover generate a suggested prompt based on your descriptions.
Manage your custom tabs
Once created, your custom tabs appear in the "All custom post-call analyses" section.
For each tab, you can:
-
Edit
-
Delete
📌 Examples of custom tabs
Here are some examples of tabs you can add:
- Objections Raised: Identify common objections (price, deadline, product).
- Customer Insights: Extract the expectations or needs expressed by customers.
- Customer Pain Points: List the problems raised.
- Product Features: List the features mentioned.
FAQ❓
Can I edit the default tabs?
No, only custom tabs can be edited or deleted.
How many tabs can I create?
There is no strict limit, but for optimal performance we recommend staying within a reasonable range (5 to 10).
Does the AI work in multiple languages?
Yes, the analysis can work in multiple languages depending on your Ringover account configuration.
How are user permissions managed for post-call analytics tabs?
User permissions are managed through predefined roles such as Admin, Supervisor, and User. Access to post-call analytics tabs is controlled through these role-based permissions. Currently, individual user-specific access to specific post-call analytics tabs is not available.