Customizing your vocabulary allows you to tailor AI call analysis, ignore irrelevant noise, and ensure industry-specific terms are transcribed accurately. In this guide, you’ll learn how to manage custom filler words, configure negative words, add custom vocabulary, and set up transcript sanitization.

Customize your vocabulary settings to optimize AI call analysis

1. Access AI customization settings

Navigate to your AI management settings to configure vocabulary options.

1. Click on the AI customizations link in the left sidebar to manage your AI settings
2. View the available customization options: Custom filler words, Negative words, Custom vocabulary, and Transcript sanitize

2. Manage custom filler words

Specify filler words and speech hesitation terms that should be ignored during AI call analysis.

1. Click on Custom filler words to open filler word settings.
2. Click on the All drop-down menu to select the specific language for your filler words.
3. Type the filler words into the input text field.
4. Click on the + Add button to save and include the new entry.

3. Configure negative words

Add specific terms to filter out unwanted expressions or include specialized industry vocabulary.

1. Click on Negative words to manage specific words that might detract from your call analysis.
2. Type negative words into the input text field.
3. Click on the + Add button to include each new negative word item.

3. Customize your vocabulary

1. Type names, technical phrases, or industry terms into the Custom vocabulary input field and press Enter (or click Add) to include them in your list.
2. Adding proprietary product names and unique brand terms to your custom vocabulary helps the AI recognize and transcribe them correctly during live calls.

4. Set up transcript sanitization with AI

Automate keyword generation and manage transcript sanitization rules.

1. Click on Transcript sanitize to manage transcript settings.
2. Click on the Generate with AI button to automatically create recommended keywords or phrases.
3. Type custom keywords or phrases directly into the text field to add them to your sanitization list.

🎉 You now know how to customize your vocabulary and can improve the accuracy and quality of your AI call transcriptions and analysis!