The Connectivity add-on allows you to link your IVR (Interactive Voice Response) to external tools of your choice.
By default, every Ringover account already includes Airo, our conversational intelligence solution, to enrich and automate your interactions.
However, if you use your own custom tools, the Connectivity add-on gives you the freedom to create your own connections. You can link your call scenarios to third-party services or APIs (bots, internal tools, custom AI, etc.).
Prerequisites:
- This add-on can only be activated by administrators and/or super administrators of the account.
The Connectivity add-on includes:
- Access to several preconfigured IVR scenarios for external connections,
- Two scenarios enabled by default:
- Real-time audio WebSocket: to exchange your call audio stream with an external server,
- SIP endpoint: to connect your phone system to another platform via SIP.
- The ability to enable additional bots or integrations from the Integrations page.
How to activate the Connectivity add-on?
Access the Ringover Marketplace:
- From your Ringover Dashboard, go to Store > Marketplace.
- Search for “Connectivity” in the list of available add-ons.
Purchase the add-on:
- Click on “Buy” to add the Connectivity add-on to your account.
- Once activated, it will appear in the Integrations section of your Dashboard.
Enable the desired integrations or bots:
- Still in your Dashboard, go to Store > Integrations.
- Select one of the bots offered by Ringover (if you want to add others beyond those enabled by default).
- Follow the instructions to connect your external tools (via API, WebSocket, or SIP).
Configure your IVR scenarios:
- Go to Settings Configuration > Voice Menus.
- There you will find:
- The scenarios corresponding to the activated bots;
- The “Real-time audio WebSocket” scenario;
- The “SIP endpoint” scenario.
- You can customize them as needed to integrate your third-party tools.
Configure your add-on by integrating it into your IVRs. To do this, go back to Dashboard> Store> Voice Menus, select your IVR and add a step under "Redirect to" by selecting the option:
💡 Good to know
- Airo remains available by default on all accounts, even if you activate the Connectivity add-on.
- This add-on is ideal for companies wishing to develop their own voice assistants, conversational AIs, or custom audio streams.
- You can combine multiple scenarios according to your needs (e.g. AI bot + WebSocket connection).