AI Call Qualification leverages artificial intelligence to automatically analyze, categorize, and summarize your customer conversations. In this guide, you’ll learn how to activate the AI add-on, prepare your tags for automatic synchronization, and understand the rules governing AI call logs within Empower.

Configure AI Call Qualification

If you are new to managing tags, check out our companion guides on : 

• 🔗 How to create call tags
• 🔗 How to tag your calls
• 🔗 How to filter and check Tags analytics

1. Activate the AI Call Qualification add-on

Before the system can begin analyzing your team's calls, you must enable the AI capability in your platform marketplace.

1. Go to your Marketplace page.
2. Search for AI Call Qualification.
3. Click on the card and toggle it to Enable.

Once activated, an automated audio message will play at the beginning of all incoming calls to legally inform participants that "the call may be summarized by AI".

2. Set up and synchronize your tags (Recommended)

To help the AI qualify your calls accurately, we recommend organizing your tags into logical categories before starting.

1. Navigate to your Tag Management settings.
2. Create and group your tags to align with your business needs (such as dividing tags by department, call outcome, or product interest).
3. Ensure your target tags are configured as "accessible to everyone" or assigned to the specific teammates utilizing the AI features.
4. Allow the system to automatically synchronize your tags based on your active Ringover configuration.

3. Understand how AI automatic tagging operates

Learn the operational boundaries of the AI to ensure call summaries and categories sync correctly to your records.

• Automatic Analysis: Empower's AI automatically reviews your call audios, applies matching tags, and generates a structured summary in the associated call notes.
• Default Summary Behavior: If an agent has not written a manual call note, the system will automatically overwrite the empty field with the AI-generated summary.
• No Recording Requirement: Automatic tagging runs on all active lines, even if traditional call recording is turned off for those users.

🎉 You now know how to set up AI Call Qualification and can rely on automatic tagging and summaries to keep your team's call logs organized without manual effort!