Maximizing Your Ringover Training: Customization and Scheduling Guide
Getting the most out of your Ringover subscription starts with proper training. Whether you're a new customer or an administrator preparing to onboard your team, understanding how to customize and schedule your training sessions ensures you'll maximize the platform's potential for your specific business needs.
Understanding Ringover's Training Offerings
Ringover provides a comprehensive training program designed to help new customers get started quickly and effectively. The program includes several specialized sessions:
Kickoff Call (30 minutes) - An initial session to understand your specific business needs and challenges
Admin Training (1 hour) - Focused on administrative functions, permissions, and backend setup
User Training (45 minutes) - Designed to help team members understand how to use the web app and desktop features effectively
Manager's Training (45 minutes) - Covering analytics, reports, and management features
These training sessions are typically conducted via video conferencing platforms like Google Meet and are scheduled based on your team's availability. Each session addresses different aspects of the platform, ensuring that all users understand how to leverage Ringover's features for their specific roles.
Customizing Your Training Experience
One of Ringover's key strengths is the flexibility of its training program. The company encourages customers to specify their particular areas of interest to ensure the training addresses their unique requirements.
If you have specific topics or domains you want to explore in more depth, you can communicate these to Ringover's Customer Success Management (CSM) team. The training team will then adapt the session to address your particular areas of interest and business requirements.
Flexible Scheduling Options
Ringover understands that coordinating training sessions for your team can be challenging, especially when dealing with busy schedules across different departments. To accommodate this reality, they offer flexible scheduling options.
For example, customers can typically split a 2-hour training into two separate 1-hour sessions on different days. This approach can be particularly helpful when training different groups within your organization or when team members have limited availability.
The support team at Ringover is willing to work with clients to find convenient times that fit their schedules. This flexibility ensures that all necessary team members can participate in the training without disrupting critical business operations.
How to Request and Prepare for Training
To schedule initial training for your Ringover implementation, you have two primary options:
Contact your assigned Customer Success Manager directly
Reach out to support@ringover.com
Ringover provides personalized support through several channels:
Customer Success Managers (CSMs) offer in-depth training sessions
You can request a 1-hour personalized training to go through your specific setup and usage
If you're experiencing multiple technical issues, Ringover recommends scheduling a dedicated training session to address recurring questions and improve platform understanding
Conclusion
Ringover's flexible and customizable training program is designed to help your team quickly become proficient with the platform. By communicating your specific needs, taking advantage of the various training options, and utilizing the flexible scheduling possibilities, you can ensure that your organization maximizes the value of its Ringover subscription.
With an active Ringover subscription and the contact information for your Customer Success Manager, you're ready to begin tailoring your training experience to your organization's unique requirements. Reach out today to schedule your first session and start your journey toward communication excellence with Ringover.