The first step in configuring your Ringover Talk numbers is defining your business hours. These hours determine how your phone system behaves when you and your team are available to handle customer calls.
What happens during business hours?
When your company is "Open," you can choose to route calls in several ways:
Directly to Users: Send calls to specific team members or groups.
To an Auto-Attendant (IVR): Let callers choose their destination (e.g., "Press 1 for Sales").
To a Custom Greeting: Play a specific message before routing the call.
Outside of these hours, calls are automatically handled by your "Closed" routing (usually sent directly to voicemail).
How to configure your hours
You can customize the schedule for each of your company numbers individually.
Go to Phone Settings at talk.ringover.com/ivrsettings.
Select the phone number you wish to configure from the dropdown menu.
Adjust the Schedule: Use the sliders to set your opening and closing times for each day.
Add Multiple Slots: If you close for lunch or have split shifts, double-click on the schedule to add additional time slots within the same day.
Advanced: On-Call & Special Shifts
You can also create specific time slots with unique distribution rules. For example, if you want calls to go to a "Support" team in the morning and a "Technical" team in the afternoon:
Click Add an out-of- hours calling service on the right side to create a specific "on-call" block.
This allows you to assign different users or routing rules to different times of the day, even if the business is technically "open" during both.