With Ringover Talk, you can easily create a voice menu (e.g., "Press 1 for Sales, Press 2 for Support") to ensure every caller is directed to the right person or information immediately.
Why use an auto-attendant menu?
An interactive menu helps you manage high call volumes and improves the customer experience:
Departmental Routing: "For Sales, press 1; for Technical Support, press 2."
Language Selection: "For English, press 1; para Español, presione el 2."
Information Access: Direct callers to a recorded message for store hours, directions, or special event updates.
Filter Calls: "If you are an existing customer, press 1; if you are calling for a new inquiry, press 2."
How to create your auto-attendant
You can set up your menu directly from your dashboard settings.
Access Settings: Go to talk.ringover.com/ivrsettings.
Enable the Menu: In the call routing section for your chosen number, select "Add an auto-attendant".
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Configure the Keys: For each key (1 through 9), specify the destination:
Assign Users: Choose which team members will receive the call and in what order (e.g., ring User A first, then User B).
Voice Message: Redirect the key to a pre-recorded message or an announcement.
Update your Greeting: Ensure your main greeting matches your keys (e.g., "Welcome to Ringover! Press 1 for...").
Important Tips for a Better Setup
Max Capacity: You can add up to 9 keys to your menu and modify them at any time.
Flexible Routing: You can assign multiple keys to the same person if necessary.
Focus on the greeting messages: Make sure your greeting clearly states the options before the caller presses a key.
Test the Flow: Once your menu is saved, we highly recommend calling your Ringover Talk number from your personal phone to test the routing and audio clarity.