ingover Talk allows you to define two types of roles: Administrators and Users. Assigning the correct role ensures that team members can handle calls efficiently while restricting sensitive billing and configuration settings to authorized staff.
1. User Permissions
A standard User has access to all the daily communication tools required to manage customer calls. They can:
Make and receive calls: Handle unlimited calls via the web browser or mobile app.
Call Diversion: Manage their own "Redirect to mobile" settings.
Mobile Calling: Use both VoIP and Cellular modes to call customers while displaying the company number.
Personal History: Access their call logs, listen to their own call recordings, and check voicemails.
Personal Settings: Customize their individual profile (language, ringtones, etc.).
2. Administrator Permissions
An Administrator has full control over the Ringover Talk environment. In addition to all the features available to a User, they can:
Team Monitoring: Listen to team calls live for training or quality purposes.
User Management: Add, delete, or modify team members and their assigned roles.
Number Management: Purchase and activate additional company phone numbers.
System Configuration: Create and edit phone greetings, voice menus (IVR), and business hours.
Billing & Finance: Access all company invoices and update payment methods (credit cards).
How to change a user's role
To change a team member from a User to an Admin (or vice-versa):
Go to talk.ringover.com/users.
Check on the user you wish to edit.
Use the Admin toggle next to their name to switch between User and Administrator roles.
The changes are applied instantly.