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How to integrate Ringover with GoHighLevel

  • Updated

The Ringover integration with GoHighLevel allows you to make one-click calls, synchronize your contacts, and automatically log calls, SMS, WhatsApp conversations, and AI summaries in your CRM. In this guide, you’ll learn how to activate the integration, connect your GoHighLevel account, configure activity settings, and verify logged data.

Prerequisites

  • An active Ringover Business account or higher.
  • Administrative permissions on your Ringover Dashboard.
  • An active GoHighLevel account with administrative access.

Connect and configure GoHighLevel integration

1. Activate GoHighLevel in Ringover

Start the connection by enabling GoHighLevel directly from your Ringover Dashboard.

  1. Log in to your Ringover Dashboard.
  2. Go to Store > Integrations.
  3. Search for GoHighLevel in the list of available integrations.
  4. Click on Activate.
  5. Confirm the activation by clicking Activate in the pop-up window.
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2. Connect and authorize your GoHighLevel account

Sign in to your GoHighLevel workspace to grant required permissions to Ringover.

  1. Click on Login on the redirected authentication page.
  2. Sign in with your GoHighLevel credentials.
  3. Authorize Ringover to access your GoHighLevel workspace.
  4. Select your GoHighLevel sub-account if prompted.
⚠️ Ensure you select the correct GoHighLevel sub-account during authorization so your contacts and activities synchronize to the right sub-account.

3. Configure your integration settings

Customize how contacts, calls, and messaging activities synchronize between both systems.

  1. Call types: Manage and filter categories for inbound, outbound, or missed calls via "Manage call types".
  2. Include recordings in call logs: Select which audio recordings (e.g., "All files") are attached to call logs.
  3. Restrict access to recordings: Toggle switch to limit user access permissions for audio recordings.
  4. Phone numbers: View and manage connected phone lines or select specific numbers.
  5. SMS messaging numbers: Select and manage phone numbers designated for SMS messaging via "Select numbers".
  6. Group SMS conversations by: Choose the time interval used to group SMS messages into threads (e.g., "Day (24 hr)").
  7. Link users with an account: Map GoHighLevel users or team members to their corresponding system account via "Manage users".
  1. Assign missed IVR calls to: Designate a specific user or team member (e.g., "Add user") to assign unhandled IVR calls.
  2. Log internal calls: Toggle switch to automatically log internal team calls within GoHighLevel.
  3. Include Empower summaries and transcripts in call logs: Toggle switch to attach AI transcripts and call summaries to call logs.
  4. Include scenario name in call logs (for incoming IVR calls): Toggle switch to append the specific IVR scenario name to incoming call logs.
  5. Logs display language: Select the language used to display call log information (e.g., "en").
  6. Log calls as: Choose the GoHighLevel record type used when logging calls (e.g., "Tasks").
  7. Log SMS messages as: Choose the record type used when logging SMS messages (e.g., "Notes").
  8. Log WhatsApp messages: Toggle switch to automatically save WhatsApp chat messages into GoHighLevel.
  9. Log WhatsApp messages as: Choose the record type used when logging WhatsApp messages (e.g., "Note").
  1. Group WhatsApp conversations by: Select how WhatsApp messages are threaded (e.g., "Full conversation").
  2. Create contact for calls: Choose when new contacts are automatically created during calls (e.g., "No contact page created").
  3. Create contact for SMS messages: Choose whether incoming/outgoing SMS messages trigger automatic contact creation (e.g., "All").
  4. Create contact for WhatsApp messages: Toggle switch to automatically generate new contacts from WhatsApp conversations.
  5. Sync contacts (v4): Toggle switch to enable general contact synchronization with GoHighLevel.
  6. Sync contacts on a call-by-call basis: Toggle switch to trigger contact synchronization individually as each call occurs.
  7. Display contact's info during call and only store their info if call-by-call basis is activated: Toggle switch to show contact details on the dialer during calls while conditionally restricting data storage unless call-by-call sync is enabled.
  8. Mapped fields: Select GoHighLevel fields to display in the dialer's Info section via "Add or edit fields".

4. Place a test call and verify activity logs

Use the Click-to-Call browser extension to place a call directly from GoHighLevel and verify the log.

  1. Install the Ringover Dialer extension in your browser.
  2. Open any contact record inside GoHighLevel.
  3. Click on the highlighted phone number to initiate the call via Ringover.
  4. Check the contact's Notes or Tasks section to verify that the call details, recording, and AI summary are logged.

FAQ

Why are call recordings and AI summaries missing from my GoHighLevel activities?

Ensure that call recording is enabled for the specific user in the Ringover Dashboard. If recording is disabled, audio files, transcripts, and AI summaries cannot be generated.

Where can I find logged SMS and WhatsApp messages in GoHighLevel?

Messaging activities are logged under the Note or Task section of the associated contact profile, depending on the preference selected in your integration settings.

🎉 You now know how to connect and configure the GoHighLevel integration and can manage all your customer calls, messages, and AI summaries seamlessly!