Toll-free numbers allow your customers to call your business at no cost to them, with your company covering the call fees. This tool boosts customer satisfaction, elevates your brand credibility, and helps you track marketing campaigns. In this guide, you’ll learn how to get and set up a cloud-based toll-free number for your business in minutes.

Get and configure a Toll-Free Number

1. Understand how toll-free numbers work

Toll-free numbers work like standard phone numbers, but the receiving business pays the call fees instead of the caller.

In the US, these ten-digit numbers typically begin with prefixes like 800, 888, 877, 866, 855, 844, or 833. Six-digit toll-free numbers do not use these prefixes and are often used by public entities or for marketing campaigns.

Calling from mobile devices or abroad

• From a mobile phone: Calling a toll-free number is free but will consume minutes on a mobile plan. If the caller does not have an unlimited calling plan, they may incur charges from their provider.

• From abroad: Toll-free numbers do not always work for international customers. To place an international call to a US toll-free number, the caller must dial the appropriate country code first (e.g., +011 800 XXX XXXX).

2. Get your toll-free number with Ringover

Setting up your business number is straightforward with a virtual provider like Ringover, which bypasses the need for traditional phone line installations.

1. Go to your Number's page and click on add number

2. Then "Buy number".

3. Select the country, number type and area code.

4. Choose your address, then finish buying your number.

The price of a toll-free number for businesses varies depending on various factors:

• the country from which one is calling and the country called–some countries have restrictions that can affect prices, making toll-free numbers more expensive;

• the type of toll-free number used;

• the service provider.

👉 Click here to have Toll-free rates' details

A toll free number is free for the caller, even if it is a long distance call. The business receiving the call pays any fees resulting from the call. However, if you call from a cell phone you may be charged for the minutes used to make the call unless you have an unlimited calling plan. A toll free number provides a convenient way for customers or prospects to contact a business. As a result, they’re commonly used for customer service. Some businesses even enable texting to a toll free number.

Please note that toll-free numbers do not always work for your customers abroad, so check with your provider. 

🎉 You now know how to get and configure a toll-free number and can improve your company's customer satisfaction and credibility!