How to connect Ringover with ActivateStaff?

ActivateStaff is an all-in-one staffing platform designed for staffing agencies and recruiters, bringing applicant tracking, candidate management, recruitment workflows, and staffing operations together in a single platform.

The Ringover + ActivateStaff integration helps recruiters save time by automatically linking calls and messages to the right candidate or contact, making every interaction available directly from ActivateStaff and reducing manual data entry.

The Ringover + ActivateStaff integration allows you to:

• Make calls from ActivateStaff using the Ringover Chrome extension (click-to-call).
• Identify an ActivateStaff contact by phone number during incoming and outgoing calls.
• Open the corresponding ActivateStaff record directly from the Ringover Dialer.
• Log incoming, outgoing, and missed calls as activities in ActivateStaff.
• Log SMS and WhatsApp messages and Empower Meet meetings in the relevant contact record.
• Synchronize contacts globally or when they interact with your team.

• Enrich call activities with notes, tags, recordings, transcript links and AI-generated summaries.

I. Get your API key from ActivateStaff

1. Contact your ActivateStaff representative or support team to request the API key required for the Ringover integration.
2. Once you receive the API key, copy it so you can enter it in Ringover.

II. Enable the integration from Ringover

1. Log in to your Ringover Dashboard.
2. Go to Integrations.
3. Search for ActivateStaff and click its icon.

4. Enter the API key provided by ActivateStaff and click Activate.

Once authorization is complete, you are redirected to Ringover. The integration retrieves the ActivateStaff users required for user mapping.

II. Configure your settings

From the Integrations page, click ActivateStaff to open the configuration panel. Use the numbered settings below to choose which communications and data Ringover logs and synchronizes.

1. Call types: select Manage call types to choose which incoming, outgoing, missed, or other supported call types are logged in ActivateStaff.
2. Include recordings in call logs: choose which audio files are included in call activities: all files, recordings, voicemails, or none.
3. Restrict access to recordings: limit access to recordings to users who have an active Ringover license.
4. Phone numbers: select the Ringover phone numbers whose calls are included in the integration.
5. SMS messaging numbers: select the Ringover numbers whose SMS messages are included in the integration.
6. Group SMS conversations by: choose whether messages are grouped by day, as a full conversation, or not grouped.
7. Link users with an account: match each Ringover user with the corresponding ActivateStaff account.
8. Assign missed IVR calls to: select the ActivateStaff user to whom missed IVR calls are assigned.
9. Log internal calls: log calls made between Ringover users as activities in ActivateStaff.
10. Include Empower summaries and transcripts in call logs: add available Empower summaries and transcript links to ActivateStaff call activities.

11. Include scenario name in call logs (for incoming IVR calls): add the Ringover IVR scenario name to incoming call activities.
12. Logs display language: select the language used for automatically generated activity text.
13. Log WhatsApp messages: log supported WhatsApp messages in ActivateStaff.
14. Create contact for calls: choose which call types can create a new ActivateStaff worker when no matching worker exists, or disable worker creation.
15. Create contact for SMS messages: choose which SMS message directions can create a new ActivateStaff woker when no matching worker exists, or disable contact creation.
16. Create contact for WhatsApp messages: create an ActivateStaff worker for supported WhatsApp messages when no matching worker exists.
17. Sync contacts (v4): enable global synchronization of new and updated ActivateStaff workers with Ringover. Select Display the last 10 logs to review the latest synchronization logs.
18. Sync contacts on a call-by-call basis: synchronize a worker when you call them or when they call you.
19. Display contact's info during call and only store their info if call-by-call basis is activated: display matching ActivateStaff worker details during a call and store them in Ringover only when call-by-call synchronization is enabled.
20. Mapped fields: select the ActivateStaff worker fields to display in the Info section of the Ringover Dialer.

1. Complete your user mapping

Click + Manage users.

Match each ActivateStaff user with the corresponding Ringover user. When requested, select the Ringover number assigned to that user. This mapping ensures that calls, messages, meetings, and other activities are attributed to the correct team member.

If a user is added, removed, or updated in either platform, review the mapping and save it again. After reconnecting the integration, check the suggested matches before saving.

2. Enable contact search and synchronization

Choose how Ringover searches for and synchronizes your ActivateStaff contacts:

• Global synchronization: Ringover periodically imports new and updated ActivateStaff contacts.
• Call-by-call synchronization: Ringover synchronizes a contact when you call them or when they call you.
• Direct search: Ringover searches ActivateStaff for a contact that matches the phone number so the correct record can be displayed during the interaction.

Select the options that fit your workflow, then save your settings. Contact details available in Ringover depend on the data stored in ActivateStaff and the synchronization mode you enable.

3. Enable recordings and post-call data

• In the Ringover Dashboard user settings, enable call recording if you want to generate data that relies on it:

• In the ActivateStaff integration settings, enable summaries and transcripts to be added to call logs:

Depending on the features enabled for your Ringover account and the data available for the interaction, ActivateStaff activities can include notes, tags, the call recording, the transcript link and an AI-generated summary.

III. Set the Ringover extension country code

You are now ready to use Ringover with ActivateStaff. Install the Ringover click-to-call extension to make calls directly from ActivateStaff.

To ensure that phone numbers on ActivateStaff Worker pages are correctly recognized, highlighted, and available for click-to-call, make sure the Ringover Chrome extension is configured with the correct country code.

1. Open the Ringover extension settings

• Open the Ringover extension in your Chrome browser.
• Click your profile picture in the extension.
• Open Settings.

• In the extension settings, find Country code.
• Select US / Canada.

Once US / Canada is selected, return to ActivateStaff and open a Worker page.
Phone numbers should now be correctly recognized and highlighted by the Ringover extension, allowing you to use click-to-call directly from ActivateStaff.

IV. Check the connection

The Ringover Dashboard shows whether the ActivateStaff integration is connected or disconnected. In case you need to reconnect it, open the integration, and authorize Ringover again by clicking Reload.

To test the integration:

1. Make or receive a call using a number stored on an ActivateStaff contact.
2. Check that Ringover identifies the correct contact.
3. Confirm that the activity appears in the contact's ActivateStaff record with the expected direction, user, task type, date, and post-call information.

You are now ready to use Ringover with ActivateStaff. Install the Ringover click-to-call extension to make calls directly from ActivateStaff.

🎉 Your Ringover integration with ActivateStaff is now ready to use.