WhatsApp Business number management and routing in Ringover allows you to centralize your WhatsApp phone numbers, control message distribution, assign team members, and link specific message templates. In this guide, you’ll learn how to add and authenticate WhatsApp numbers, assign users and groups, link message templates, and configure conversation distribution modes.

WABI numbers and routing

1. Add and authenticate a WhatsApp Business number

Connect your WhatsApp Business number to your Ringover account via Meta authentication : 🔗 How to integrate WhatsApp Business with Ringover

1. Open your Ringover Dashboard and click on the WhatsApp card to access integration settings.
2. Click on Add a number to connect a new WhatsApp Business number (🔗 More info).
3. Authenticate through the official Meta platform when prompted.
4. Follow the on-screen instructions to authorize the connection and complete the setup.

2. Assign users, groups, and link message templates

Control who can receive incoming messages and select which templates are available for each number.

1. Select a WhatsApp number from your list to access its individual settings.
2. Click on the Link templates drop-down menu.
3. Select or deselect templates to control which ones can be sent from this number (Note: By default, all available templates are automatically linked when a new number is added). 🔗 How to create Whatsapp message templates in Ringover
4. Go to the Assign users or groups section.
5. Select individual users, groups, or both who will receive and manage incoming customer conversations.

3. Configure conversation distribution and availability rules

Define how incoming conversations are dispatched to team members based on working schedules and status.

1. Select your preferred Distribution mode:
   • Simultaneous: Send incoming conversations to all assigned users at the same time
   • Random order: Automatically assign incoming conversations to a single user at a time
2. Enable Availability settings to ensure conversations are only assigned to active, available users (Note: Users who are offline, on snooze, or outside working hours will be automatically skipped)
3. Click on Save changes to finalize your configuration

Enabling availability settings ensures customer messages are never routed to offline or snoozed agents, improving response times.

🎉 You now know how to set up and manage WhatsApp Business numbers, user assignments, and conversation routing in Ringover and can efficiently handle incoming customer chats across your team!