Parallel Dialer in Ringover allows you to maximize your chances of reaching your contacts by placing two calls in parallel. In this guide, you will learn how to activate the add-on, configure your parallel calls, and use them in compliance with regulations.

Activate and use Parallel Dialer 

1. Follow the compliance rules and specific requirements 

To ensure compliance with regulations (particularly ARCEP rules and the French Consumer Code), Ringover regulates the use of Parallel Dialer.

• Number identification (NPV): Usage is based on the category of Verified Multi-purpose Numbers (specific ranges: 01 62, 01 63, 02 70, 02 71, 03 77, 03 78, 04 24, 04 25, 05 68, 05 69, 09 48, 09 49).
• Contact limit: Each recipient may not be contacted more than 4 times over a period of 30 calendar days.

2. Configure and place calls in the Webapp

Activate the simultaneous double-call feature and adjust the delay between calls.

1. Go to the Power Dialer section in the Ringover Webapp.
2. Click the Parallel Dialer option to enable or disable it.
3. Set the delay between each call in seconds (for example, a 5-second delay before contacting the next number).

3. Manage parallel calls during a campaign

The system automatically places two simultaneous calls to maximize reachability.

1. Launch your private campaign in the Power Dialer.
2. As soon as a contact answers, the agent is immediately connected to them.
3. The other simultaneous call is automatically canceled to avoid disruptions and reduce costs.
4. The canceled call is automatically moved to the campaign's "No answer" column.

FAQ

🎉 You now know how to activate and use Parallel Dialer in Ringover and can easily maximize your contact opportunities!