The Parallel Dialer in Ringover allows you to maximize your chances of reaching your contacts by placing two calls simultaneously. The Parallel Dialer is an automated system that allows you to place multiple calls simultaneously to maximize the contact rate and improve agent productivity. As soon as a contact picks up, the agent is immediately connected. The other calls in progress are automatically stopped. In this guide, you’ll learn how to enable the add-on, configure your parallel calls, and use them in full compliance with regulations.
Prerequisites
- Available starting with the Business plan.
- To use this feature, the Power Dialer must be available.
- Activate the Parallel Dialer add-on from the Marketplace.
- Follow the compliance rules and specific requirements applicable in France.
Activate and use Parallel Dialer
1. Follow the compliance rules and specific requirements
The use of a parallel dialer in France is subject to specific regulatory requirements, particularly with regard to the national numbering plan and the rules applicable to automated calling systems effective January 1, 2023, as established by ARCEP, as well as the Consumer Code. Telemarketing must also comply with the Consumer Code, particularly the rules regarding prior consent. ARCEP has established a category of numbers called NPV (Verified Multipurpose Number) that allows for the use of automated calling systems such as the Parallel Dialer.
- Number identification (NPV): Usage is based on the category of Verified Multi-purpose Numbers (specific ranges: 01 62, 01 63, 02 70, 02 71, 03 77, 03 78, 04 24, 04 25, 05 68, 05 69, 09 48, 09 49).
- Contact limit: Each recipient may not be contacted more than 4 times over a period of 30 calendar days.
2. Configure and place calls in the Webapp
Activate the simultaneous double-call feature and adjust the delay between calls.
- Go to the Power Dialer section in the Ringover Webapp.
- Click the Parallel Dialer option to enable or disable it.
- Set the delay between each call in seconds (for example, a 5-second delay before contacting the next number).
3. Manage parallel calls during a campaign
The system automatically places simultaneous calls to maximize reachability.
- Launch your private campaign in the Power Dialer (🔗 Activate and use the Power Dialer).
- As soon as a contact answers, the agent is immediately connected to them.
- The other simultaneous call is automatically canceled to avoid disruptions and reduce costs.
- The canceled call is automatically moved to the campaign's "No answer" column.
FAQ
Can calls be placed outside the permitted hours?
No, calls outside the permitted hours are automatically blocked to ensure compliance.
Can you use your own numbers?
No, the numbers are managed centrally.
Can it be connected to an IVR?
No, connecting to an IVR is not permitted with Parallel Dialer.
🎉 You now know how to activate and use Parallel Dialer in Ringover and can easily maximize your contact opportunities!