Extended call recording storage in Ringover allows you to keep your call recordings for longer periods to meet compliance requirements and maintain quality control standards. In this guide, you’ll learn how to activate the storage duration add-on in the Marketplace, select your retention period, and manage your recording history.
Prerequisites
- An active Ringover administrator account.
- Call recording enabled on your user lines.
How to configure extended call recording storage duration
1. Locate and activate storage duration
Navigate to your Ringover Dashboard to manage account add-ons and storage settings.
- Log in to your Ringover Dashboard.
- Go to Store > Add-ons (Marketplace).
- Search for Storage Duration in the Marketplace list.
- Click Activate next to the add-on.
- Select your desired extended retention period (e.g., 24 months).
- Confirm your subscription.
2. Verify retention settings
Ensure your new retention policy is properly applied to your call logs.
- Go to Other > Settings.
- Confirm that your configured storage duration reflects your new retention period.
FAQ
How long are my recordings kept?
By default, the standard retention period is 12 months. This add-on allows you to extend storage capacity up to 24 months.
When does extended data retention take effect?
Data is kept for 24 months starting from the date the add-on is activated. There is no retroactive recovery for previously purged data.
What happens if I reduce the storage duration?
If you reduce the data storage duration (for example, from 24 months to 12 months), you will lose all call recording data that exceeds the new retention limit.
🎉 You now know how to configure your call recording storage duration and maintain compliance across your account!