The Parallel Dialer in Ringover allows you to place two calls in parallel to maximize the reachability of your prospects and the productivity of your sales teams. In this guide, you will learn how to configure the Parallel Dialer in Belgium, comply with the rules established by the BIPT regarding compliance and anti-spoofing, and manage your calling campaigns legally.

Prerequisites

Available starting with the Business plan.
Activate the Parallel Dialer add-on from the Marketplace.
Follow the compliance rules and specific requirements applicable in Belgium.

Activate and Use the Parallel Dialer in Belgium

1. Comply with the Regulatory Framework of the Anti-Spoofing Royal Decree and the BIPT

The Royal Decree of May 12, 2024, establishes rules to combat the impersonation of Belgian caller IDs (CLI) during international calls. It entered into force on September 1, 2024, for geographic numbers and on December 1, 2024, for mobile numbers.

Place calls exclusively from and to Belgium: Any call displaying a Belgian number (CLI) must be placed and routed from Belgium. Incoming international calls displaying a Belgian number are automatically blocked by the switches (SIP/SBC servers) of receiving operators in Belgium.
Meet the exemption requirements for direct marketing and cloud support: To benefit from the exceptions provided for in Article 4 of the anti-spoofing Royal Decree (direct marketing and cloud-based customer service), geographic numbers must be fully controlled by and assigned to a company established in Belgium.
Ensure end-to-end technical control: Calls must be routed through a dedicated interface and remain fully under the operator's control up to the receiving operator in Belgium, preventing any alteration of the caller ID.
Comply with KYC traceability and identification requirements: Upon request from the BIPT, the operator must be able to provide the user's full identity within 24 hours, or all calls from that user may be blocked.
Maintain an opted-in contact database and comply with calling hours: The recipients contacted must have given their prior consent (opt-in) to be contacted, and calls must comply with the legal hours for telemarketing.

2. Activate and Configure the Parallel Dialer in the Web App

Activate the add-on module on your Ringover account and set the delay between calls.

Go to the Marketplace in your Ringover dashboard and activate the Parallel Dialer add-on.
Assign usage licenses to your team members.
Go to the Power Dialer section in the Ringover Web App.
Enable the Parallel Dialer option.
Set the delay between each call in seconds (for example, 5 seconds before dialing the next number).

3. Launch and Manage Your Parallel Calling Campaigns

Run your prospecting campaigns by placing two simultaneous calls for each available agent. 🔗 Activate and use the Power Dialer

Import your contact database.
Launch your private campaign.
As soon as a prospect answers, the agent is immediately connected to them
The second call placed in parallel is automatically canceled to avoid any inconvenience and is moved to the "No answer" column of your campaign

⚠️ The Parallel Dialer is not compatible with Interactive Voice Response systems (IVR) and requires centralized number management.

🎉 You now know how to activate and use the Parallel Dialer in Belgium while complying with BIPT requirements and telemarketing rules!