The Ringover integration with Bullhorn Analytics allows you to analyze your team's telephony activity directly in Bullhorn Analytics.
This integration makes Ringover communication data available alongside your recruitment activity.
In this guide, you'll learn how to activate the Ringover dashboard, explore the available metrics, and create your own statistical widgets.
Prerequisites
- An active Ringover account.
- Admin access to your Bullhorn instance.
- Access to Bullhorn Analytics.
1. Request dashboard activation from Bullhorn
Before accessing the Ringover dashboard, your Bullhorn instance must first be configured by Bullhorn Support.
- Contact Bullhorn Support and request the activation of the Ringover Analytics dashboard for your instance.
- Specify that you want to enable the dashboard co-developed by Ringover and Bullhorn.
- Wait for Bullhorn to complete the required configuration on your instance.
- Once the configuration is complete, log in to Bullhorn Analytics to access the Ringover dashboard.
Important: The initial activation must be handled by Bullhorn Support. It cannot be completed directly from your Ringover Dashboard.
2. Access the Ringover dashboard in Bullhorn
Once Bullhorn has activated the dashboard on your instance, you can access it directly from Bullhorn Analytics.
- Log in to your Bullhorn account.
- Open Bullhorn Analytics.
- Click Dashboards in the top navigation bar, then select Ringover Dashboard.
- Use the tabs at the top of the dashboard to switch between Ringover Calls, Ringover SMS, Ringover WhatsApp and Empower.
3. Explore the Ringover dashboard tabs
The Ringover dashboard has four tabs. Each tab shows summary indicators at the top and, below them, leaderboards that rank your Ringover users. Use the filter icon (top right) to refine the data displayed, and the refresh icon to load the latest data.
Ringover Calls
Track call volume, duration and wait time, overall and by direction.
- Total Calls, Total Outbound Calls, Total Inbound Calls: number of calls made and received.
- Avg Call Duration (sec): average call duration in seconds, overall, for outbound calls and for inbound calls.
- Avg Call Wait Time (sec): average time before a call is answered, in seconds, overall, for outbound calls and for inbound calls.
- Leaderboards: users ranked by total, outbound and inbound calls.
Ringover SMS
Track SMS volume by direction.
- Total SMS, Total Outbound SMS, Total Inbound SMS: number of SMS sent and received.
- Leaderboards: users ranked by total, outbound and inbound SMS.
Ringover WhatsApp
Track WhatsApp message volume by direction.
- Total WhatsApp, Total Outbound WhatsApp, Total Inbound WhatsApp: number of WhatsApp messages sent and received.
- Leaderboards: users ranked by total, outbound and inbound WhatsApp messages.
Empower
Monitor call quality scores generated by Empower, Ringover's AI conversation analysis.
- Avg Call Mood Score (Empower): average mood score of analyzed calls.
- Avg Agent Call Rating (Empower): average rating of agents on analyzed calls.
- Leaderboards: users ranked by average mood score and by average agent rating.
Note: Empower indicators only include calls analyzed by Empower. If Empower is not active on your Ringover account, these indicators show 0.
4. Use Ringover Metrics in Bullhorn Analytics
In addition to the preconfigured Ringover dashboard, the integration makes dedicated Ringover Metrics available in Bullhorn Analytics. These metrics can be used as building blocks to analyze telephony activity and create custom statistical views tailored to your organization's needs.
The Ringover data available in Bullhorn Analytics can be used to analyze communication activity and team performance. The exact availability of each metric depends on the Ringover data exposed through your Bullhorn Data Hub configuration.
| Metric | Description | Use case |
|---|---|---|
| Total calls | Total number of calls recorded by Ringover. | Measure overall calling activity. |
| Incoming calls | Number of incoming calls received by the team. | Analyze inbound activity. |
| Outgoing calls | Number of outgoing calls made by the team. | Track outbound calling activity. |
| Missed calls | Number of calls that were not answered. | Monitor missed communication opportunities. |
| Call duration | Duration of Ringover calls. | Analyze time spent on calls. |
| Average call duration | Average duration of calls over the selected period. | Compare calling patterns and team activity. |
| Answered calls | Number of calls successfully answered. | Measure contact and answer activity. |
| Call direction | Identifies whether a call was incoming or outgoing. | Segment call activity. |
| User / agent activity | Associates communication activity with the relevant Ringover user. | Compare activity across team members. |
| Date and time | Date and time associated with the communication. | Analyze activity by day, week, month, or custom period. |
Depending on Bullhorn processing and synchronization, newly available data may take some time before it can be displayed in Bullhorn Analytics.
Note: The metrics and fields displayed in Bullhorn Analytics depend on the data made available through your Bullhorn Data Hub configuration. If a metric listed above is not available in your environment, contact Bullhorn Support to confirm which Ringover fields have been enabled.
5. Manage metrics in Bullhorn Analytics
Bullhorn Analytics allows administrators to manage the metrics available in their environment.
- Open Bullhorn Analytics.
- Navigate to Admin.
- Open the Metrics section.
- Browse the available metrics, including the metrics provided by Ringover.
- Select a metric to review or modify its configuration, where permitted.
From this section, administrators can manage the metrics used in their reports and adapt their configuration to their reporting requirements.
6. Create custom statistical widgets
You can also use Ringover Metrics to create your own statistical widgets in Bullhorn Analytics.
- Open the dashboard editor in Bullhorn Analytics.
- Create a new widget or edit an existing one.
- Select the relevant Ringover Metrics you want to use.
- Configure the widget according to your reporting needs.
- Save your changes to add the widget to your dashboard.
By combining different Ringover Metrics, you can create custom views to monitor specific aspects of your team's calling activity.
Duration metrics: expressed in seconds
All Ringover duration metrics, including call duration and wait time, are currently expressed in seconds.
In an upcoming release, Bullhorn is expected to express call duration metrics in minutes.
Wait times (which is the time before the call is picked up) will remain in seconds.
🎉 Your Ringover dashboard is now available in Bullhorn Analytics. You can explore the preconfigured indicators, use Ringover Metrics, and build custom statistical widgets to monitor your telephony activity.