At Ringover, recordings, transcriptions, and summaries help you manage calls efficiently. Recordings let you review important conversations, while transcriptions turn calls into text for quick reference. Summaries highlight key points, optimizing follow-up and your team's productivity.
Prerequisites for transcriptions:
- You must have the "Conversation recording for a user" option enabled
- The call must last more than 10 seconds
Prerequisites for transcriptions:
- You must have the "Conversation recording for a user" option enabled
- The call must last more than 2 minutes
How to access transcription from the Dashboard
- 🖥️ Go to your Dashboard> Logs> Call Log
- To access the call transcription, you have two options:
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- Click on the three horizontal dots located on the right side of the call you wish to review.
- Click on the icon located to the right of the call recording.
- A popup window will appear, where you can:
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- Add notes and/or tags to the call (indicated by a red line)
- Select the audio type (Mono or Stereo), adjust playback speed, and download the recording in ".mp3", ".txt", or ".csv" format (indicated by a red square)
- Change the language of the transcription (indicated by a red circle)
- Adjust the volume of each participant by clicking on their icon
- Search for keywords in the search bar to find the passages you're interested in
How to access transcription from the WebApp
- 🖥️ Go to your Webapp
- Click on the call you wish to review
- A popup window will appear, where you can:
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- See, along with the call recording, the transcription section, with:
- A search bar to locate specific passages (indicated by a red square)
- An icon to translate the transcription into English, French, or Spanish (indicated by a red square)
How to access summaries from the WebApp
- 🖥️ Go to your Webapp
- Click on the call you wish to review
💡 The red icon indicates that the recording, transcription, and summary were successfully completed for the call
- A popup window will appear, where you can:
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- View the call summary at the top of the window
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- Access the call recording and transcription
- Use the search bar to find specific passages (indicated by a red square)
- Use the icon to translate the transcription into English, French, or Spanish (indicated by a red square)
That's it, you now know how to access call recordings, transcriptions, and summaries on Ringover! 🎉