💡According to policy adopted by the CNIL, call recording in the workplace may occur in case of recognized necessity and used for purposes of training and evaluation.
An employer thus may not implement continuous call recording, but can put a system of selective call recording in place.
To take into account:
- ⚠️ This feature can only be set by administrators.
On your IVR
- 💻 Go to Dashboard> Configuration> IVRs
- Select the IVR for which you wish to modify settings
- Activate call recording ⏺️ and enable default recording
- Indicate the percentage of calls to be recorded on this IVR ⚙️:
For a user
- 💻 Go to Dashboard> Configuration> Users
- Select the user for whom you wish to set the percentage of recorded calls
- Click on Permissions
- Scroll to be able to activate conversation recording ⏺️
- Select a percentage from the drop-down menu beside "Call recording volume" (under "User Permissions"):
💡 You also have the option to apply these settings to other users.
Now you know how to specify the volume of calls to be recorded on your IVR and for each user. 🎉
Troubleshooting incomplete call recordings
If you notice that your call recordings are being cut off before the full call duration, here are some possible solutions:
- Verify recording settings - Check that call recording is properly enabled in your dashboard
- Check recording volume - Ensure the recording volume is set to 100% for complete recordings
- Look for accidental deactivation - Sometimes recordings might be accidentally turned off
- Contact support - If the issue persists, it may be due to a technical backend problem. Contact Ringover support with specific call IDs for further investigation
Check out our article 📰: Everything You Need to Know About Call Recording for Businesses