Set call recording volume – Ringover Help Center

💡According to policy adopted by the CNIL, call recording in the workplace may occur in case of recognized necessity and used for purposes of training and evaluation.

An employer thus may not implement continuous call recording, but can put a system of selective call recording in place.

To take into account:

⚠️ This feature can only be set by administrators.

On your IVR

💻 Go to Dashboard> Configuration> IVRs

Select the IVR for which you wish to modify settings

Activate call recording ⏺️ and enable default recording

Indicate the percentage of calls to be recorded on this IVR ⚙️:

For a user

💻 Go to Dashboard> Configuration> Users

Select the user for whom you wish to set the percentage of recorded calls

Click on Permissions

Scroll to be able to activate conversation recording ⏺️

Select a percentage from the drop-down menu beside “Call recording volume” (under “User Permissions”):

💡 You also have the option to apply these settings to other users.

Now you know how to specify the volume of calls to be recorded on your IVR and for each user. 🎉

Check out our article 📰: Everything You Need to Know About Call Recording for Businesses