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How to use messaging tools

  • Updated

The messaging tools in Ringover allow you to communicate effectively with clients via SMS and collaborate seamlessly with your team. In this guide, you’ll learn how to send, schedule, and manage your messages directly from your account.

Using messaging tools 

1. Send a new SMS message

To send text messages, ensure you have a mobile number on your list and are on a business or advanced plan.

  1. Go to the messaging section.
  2. Click on new SMS.
  3. Enter the recipient's number or search for their first and last name if they are already in your contacts.
  4. Write your message.
⚠️ Important: Pay attention to the character counter! Messages are divided into 160-character fragments, and you are charged for each fragment according to your location. Special characters and emojis increase the number of fragments used, so use them sparingly. You can check your usage at any time in your settings.

2. Schedule and manage your SMS

You can easily prepare messages in advance and access additional organizational options.

  1. Click the button on the right to access scheduled sending options
  2. Select a period.
  3. Define the time that the message will be sent.

  4. Once a message is scheduled, you can still edit the text or cancel the send.

You’ll always have access to your conversation history.

Click on the three dots in your conversation history to see additional SMS options such as :

  • Add to favorite
  • Call
  • Block number
  • Export to CSV
  • Export to TXT
  • Create a new task ( 👉 How to manage your tasks)
  • Report message 
  • Archive 

3. Send One-Way SMS Notifications

You can send one-way texts to share important information about your service or product without starting a two-way conversation.

  • To do this, your administrator must request the creation of a brand name.
  • Messages will be sent directly from your company's brand name rather than a standard mobile number, meaning the recipient will not be able to reply.

4. Use internal team messaging

Ringover includes a built-in internal chat system to help you easily communicate with your colleagues.

  1. Go to the the chat or the vertical bar on the left to start a new conversation.
  2. Click on "New"
  3. Name your group and add other users.
  4. Filter your messages by unread or favorites to find them more easily.

🎉 You now know how to use the messaging tools and can efficiently handle both customer texts and internal team communications!