Creating a voice announcement in MP3 format with your IVR on Ringover allows you to personalize the call experience for your customers. A professional voice announcement enhances your company's image, provides important information clearly and effectively, and ensures that customers receive the appropriate message before being attended to.
- 💻 Go to your Dashboard> Settings> IVRs
- Click on "Modify" next to the IVR where you want to create a greeting 🎙️
- Click on “Configure” to access scenario modification 🖊️
- Click on “Create” to access Ringover’s online studio 🎵: Uncheck "Add text" and then select "Your background music"
💡 Attention, your announcement must not exceed 2 minutes and 10 seconds.
- Click on "Add background music (MP3 format)" to choose the file containing your voice announcement
- Click on "Preview Message" 📢 to validate your selection
You can now use your greeting in MP3 format for your Ringover IVR! 👌