- Understanding IVR Steps and Settings in Ringover
- How to activate the fastest dispatch IVR feature
- All about your IVR builder
- How to create an IVR with call forwarding to a receptionist
- How to to return to the previous IVR step
- How to use the Smart Routing in your IVR
- How to set up cascading call forwarding in your IVR
- How to customize call queues on your IVR
- How to assign a number to your IVR
- How to create a audio message in your IVR
- How to add a code request in your IVR
- How to forward an IVR call to an external call center
- How to forward an IVR call to an external number
- How to add aliases to your IVR
- How to add a survey at the end of a call
- How to set priority routing rules for your IVR
- How to create an IVR scenario for special dates (Holidays, Christmas, New Year, etc.)
- How to forward calls to your Ringover's team
- How to create a welcome message for your IVR
- How to create a voice menu (press 1, press 2…) in your IVR
- How to create IVR scenarios according to agents' status