Adding an alias to your central phone system on Ringover allows you to personalize and better manage your communications. An alias makes it easier to identify specific departments or teams, improving organization and efficiency in call management. Additionally, it helps create a more professional and consistent experience for your clients.
Aliases allow the duplication of call routing scenarios for multiple IVR key selections. They can be used in different situations:
- Creating a geographic menu 🌍 (“enter a number for your region”)
- Asking your callers 👨 to identify themselves with a client or order number
- Avoiding caller entry errors ❌ (pressing "11" instead of "1")
Your Dashboard’s alias feature saves you time ⏱ when setting up scenarios.
- 💻 Go to Dashboard> Settings> IVRs
- Click on the IVR to which you wish to add aliases
- Select “Configure” (or click on the timeframe that you wish to configure) in order to access scenario modification 🖊️
- Set up a voice menu by selecting “Publish vocal menu” 🎙️ from the drop-down menu
For each key selection that you wish to duplicate, click on "Add an alias," then indicate the key(s) for which the call routing scenario will be duplicated:
💡 Here, when the caller presses “11”, the call will be routed the same as when pressing “1”.
There you go. You know now how to add aliases to your IVR!
📰 Check out our article:
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