Step 1: Creating a switchboard
💻 Log in to your Dashboard then click on “Create a switchboard”.
Give a name to your standard and select “Configure” to access scenario modification🖊️ :
Step 2: Configuring the code request
⚠️ You’ll need a helping hand from a developer to configure this feature.
To prompt your callers to enter a code (such as a customer code or order number), click on the button and select "Request a code."
Specify the label of your scenario. Then, create your question (for example: "Can you please enter your order number using your phone's keypad?") using the Ringover online studio. 🎵
Indicate the URL of your webhook using the technical documentation.
Finally, configure the steps following the code entered by your caller.
There you have it: you now know how to configure a code request on your switchboard! 🎉