Step 1: Creating a switchboard
💻 Login to your Dashboard>IVR then click on “Create a IVR”.
Name your switchboard then select “Configure” to access scenario modification️🖊️ :
Step 2: Configuring the go-back option
💡 The ability to backtrack is only available for a scenario with multiple steps.
To allow your callers to backtrack in your standard, simply select "Back" from the button menu, then indicate to which step you want them to be redirected.
There you go, now you know how to give your callers the option to go back to a previous step in your standard! 🎉
There you have it: you now know how to give your callers the option to go back to a previous step in your switchboard! 🎉