Step 1: Creating a switchboard
💻 Login to your Dashboard>IVR then click on “Create a IVR”. Name your switchboard then select “Configure” to access scenario modification️🖊️ :
Step 2: Configuring the go-back option
To allow your callers to backtrack in your standard, simply select "Back" from the button menu, then indicate to which step you want them to be redirected.
💡 The ability to backtrack is only available for a scenario with multiple steps.
There you have it: you now know how to give your callers the option to go back to a previous step in your switchboard! 🎉