Step 1: Create an IVR
💻 Go to https://dashboard.ringover.com/ivrs and click on “Create an IVR.”
Give your IVR a name and select “Open” to access scenario modification 🖊️:
Step 2: Set up forwarding to a receptionnist
⚠️ You will need a Power account to access this feature.
If you wish to have your calls redirected to a receptionnist, choose “A receptionnist” from the blue drop-down menu:
Step 3: Select the user to whom the call will be redirected
Click on “Add a user,” select the user 👨‍💼 to whom the call will be redirected from the drop-down menu, then click “Add this user”:
Lastly, don’t forget to save your IVR! 👌