Creating an IVR with call forwarding to a receptionnist

💻 Log in to your Dashboard>IVR and click on "Create a Standard."

Give a name to your standard and select "Configure" to access the scenario modification 🖊️:

Step 2: Set up forwarding to a receptionnist

⚠️ You will need a Power account to access this feature.

If you wish to have your calls redirected to a receptionnist, choose “A receptionnist” from the blue drop-down menu:

Step 3: Select the user to whom the call will be redirected

In the new window, click on the gear icon.

Click on “Add a user,” select the user 👨‍💼 to whom the call will be redirected from the drop-down menu, then click “Add this user”:

Lastly, don’t forget to save your IVR! 👌