User Permissions allow you to control access to information and maintain data privacy for different team members. In this guide, you will learn how to configure dashboard access, customise user rights, and securely manage your call logs.
Managing user permissions
1. Accessing user permissions
Go to the users section
Select your user
Click "edit"
2. Activating or deactivating user permissions
Start by navigating to the user permissions settings. You'll find the three main sections to manage: Software Customisation, Calls, and Recording and Supervision.
Software customisation
Play recordings: allows you to define which recordings the user can listen to. You have the option to choose between "All switchboard recordings", "Only their own" or "None".
SIP account: allows a SIP phone to be connected to the user's account.
Edit settings: allows you to define whether the user can modify their configuration or not.
Business hours: allows you to show or hide the "Hours" block in the user settings. If the permission is enabled, the user can set their working hours, meaning the hours during which they can receive calls.
Snooze (Pause): allows you to show or hide the Snooze icon in the Dialer. If the permission is enabled, the user has the option to pause incoming call reception.
Edit call forwarding: allows you to show or hide the "Call Forwarding" block in the user settings. If the permission is enabled, the user can view and modify call forwarding to other users or external numbers.
Can join open groups: allows you to show or hide the "Groups" section in the user settings. If the permission is enabled, the user can join groups that have the "Open Access" option activated.
Chat tab: allows you to show or hide the "Chat" tab in the user interface.
Video Calls tab: allows you to show or hide the "Video" tab in the user interface.
Analytics tab: allows you to show or hide the "Statistics" tab in the user interface.
Power Dialer tab: allows you to show or hide the "Power Dialer" field in the user settings. If the permission is enabled, the user can activate and use the Power Dialer to make consecutive calls. See our article "How to activate and use the Power Dialer".
Contacts tab: allows you to show or hide the "Contacts" tab in the user interface. If the permission is active, the user can view and add contacts in the Ringover directory and see contacts synchronised with your business tool.
One-way SMS sending: allows you to show or hide the "SMS Notifications" section (formerly "One-way SMS") in the SMS tab. If the permission is active, the user can send SMS on behalf of your brand. See our article "How to use one-way SMS?".
Show the waiting list: allows you to show or hide the waiting list in the user interface. If the permission is enabled, the user can see calls on hold.
Can answer calls in the waiting list: allows you to show or hide the "Answer" button on calls in the waiting list. If the permission is active and the button is present, the user can answer the calls.
Tag calls: allows you to show or hide the "Tag" field during and after the call. If the permission is enabled, the user can tag their calls. See our article "Authorize your users to tag their calls".
AfterCall > Wrap-up time (After-Call Work): allows you to define downtime after a call to give the user time to finish managing the previous call, for example. See our article "Activate the After-Call Work function".
Mandatory tags: requires the user to select a tag to close the After-Call window.
Mandatory note: requires the user to add a note to close the After-Call window.
Out-of-plan destinations: allows the user to call destinations not included in the plan. Find out more on our pricing page.
French special numbers: allows the user to call French special numbers, whether they are toll-free or premium-rate.
Maximum number of channels: defines the number of simultaneous incoming and outgoing calls that the user can receive or make. It is possible to add additional outgoing channels from the Marketplace.
Edit caller ID: allows making the "Call with" field clickable or locked in the Dialer. If the permission is enabled, the "Call with" field is clickable and the user can choose another number from the authorised lines. You can authorise: Only switchboard numbers assigned to the user; All standard numbers, or select numbers from the list.
Use Local Presence: allows showing the "Localised Number" field in the user's Dialer, enabling them to use this option.
Enable voicemail drop: allows showing the "Enable voicemail drop" field in the user settings. If the permission is enabled, the user can pre-record a voice message and leave it directly in their correspondent's voicemail. See our article "Activate and use voicemail drop".
Show auto-answer mode: allows showing the auto-answers.
Auto-answer mode: allows calls to be answered automatically.
Show only my missed calls on the switchboard: allows showing only your missed calls on the switchboard.
Anonymise phone numbers: allows phone numbers to be made anonymous.
Recording and Supervision
User can be listened to: allows showing the call monitoring access button on the user's ongoing calls within the Dashboard Activity page. Users with an Administrator or Supervisor profile can click the "Call monitoring" button and listen to the user's call. See our article "Join an ongoing call (call monitoring + whisper function)".
Show download button: allows showing or hiding the "Download" button for recordings in the user's call log. If the permission is enabled, the user can download and save each recording.
Start/stop recording: allows making the "Record" button clickable or locked in the Dialer. If the permission is enabled, the user can start and stop the recording during the call.
Allow recording
Notify when recording: plays an announcement during an incoming call on the user's direct line, informing the caller that the call may be recorded. The caller can object to the recording by pressing *.
Call recording volume: allows defining the percentage of calls that are recorded.
Force log out: allows logging out a user from all devices where they are connected.
Radio coach (Interactive listening): allows live call monitoring.
In this section, administrators can allow managers to manage users within groups without having to grant them full technical access, providing greater flexibility.
General access
You can assign the following levels of general dashboard access:
No dashboard access
Billing dashboard access
Technical dashboard access
Supervisor dashboard access
Administrator dashboard access
💡 Users with technical access will still be able to configure everything in the system, except requesting new licences.
2. Technical access rights
Select the specific pages that a technical user will have access to, such as:
Users, numbers, switchboards, and audio conferences.
Call tags, snoozes, blocked numbers, and contacts.
Brands, other configurations, developer options, integrations, and activity logs.
3. Supervisor access rights
Select the specific pages that a supervisor will have access to, such as:
Activity, logs, and statistics.
Campaign and task management.
Select Groups
You can restrict a user's rights to specific groups, such as applying them only on direct lines or only on switchboards.
💡 You can perform custom actions! For example, you can shift user management from the 'Technical' role to the 'Supervisor' role and give them access only to "Activities", "Logs", and "Statistics". You can also add a distinction between read and write permissions for switchboards.
You can restrict user access to specific pages, such as call logs and contact pages, on an individual user basis. This helps maintain data privacy and controls access to information for different team members within your organisation. When using integrations, you can further manage user visibility:
Check your integration settings.
Review user role permissions.
Limit which team members can view specific leads and call logs.
🎉 All set! Now you know what user permissions are in Ringover and you can manage your team's access with total confidence!