By connecting with the Ringover Application Channel in Front you will be able to:
- Send SMS messages directly via Front
- Have a log of all SMS conversations in your client files
Prerequisites:
- You must have a Ringover Business or Advanced account
- As a Ringover Admin, you have already activated your Front integration. If not, please follow these initial steps
- You need a mobile phone number. If it's not the case, please visit the Dashboard > Numbers section
1. Copy the authorization token in Ringover
- Open Ringover, go to Dashboard > Integrations and search for Front:
- Click on 'Configure'
- In the settings panel, Scroll down until you see 'Application channel auth token'
- Copy this in your clipboard
2. Connect with the Ringover Application Channel in Front
- Open Front, click on the top gear icon 'Settings':
- Navigate to the 'Channels' page
- Click on 'Connect a Channel'
- Scroll down to the SMS and Telephony section and pick Ringover
- Click on 'Connect'
- Give a name to your Channel, eg. 'Ringover SMS'
- Paste your authorization token in the field
- Click 'Continue'
- On the next page, Select the Inbox where you want to route SMS messages
- For example, 'Ringover SMS Inbox'
- Click on 'Continue'
That's it, the integration is done!
From now on, you can compose SMS messages via your Ringover Application Channel!
3. Compose SMS Messages and reply
- To compose an SMS Message, simply click "Compose" then "From" to open the list of Channels, and select your Ringover SMS Channel
- To reply via an SMS Message, simply reply within the Ringover SMS Inbox