Call recording is data processing regulated by the GDPR.
What are the key considerations and what actions should be taken to comply?
Key considerations
There are two activities to regulate:
- Recording external calls: with customers and prospects
- Recording internal calls: with employees
Action plan
What are the rules to follow and how does Ringover help you comply with them?
Registers | Update processing and subcontracting registers | Ringover is a French subcontractor, all information necessary to update your registers can be found in our DPA (dpo@ringover.com) |
External recordings |
The CNIL recommends providing the following information to any person likely to be recorded:
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Internal recordings |
Obtain consent from employees who may be recorded (e.g., amendment to employment
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⇨ Upon deletion (manual or at the end of the retention period), recordings will be automatically deleted from Ringover's servers, and we will no longer be able to recover them. Important note: There may be a delay of several minutes between deleting a call and its effective disappearance from the call log. During this time, the deleted call may still appear in your logs. Our technical team is currently working on improving this process to make it more immediate. |
To learn more
For more information, we recommend following the CNIL documentation available at the following links:
External activities:
Internal activities:
Other articles on call recording: