Fastest Dispatch allows you to speed up the connection between callers and agents. In this guide, you’ll learn how to activate and configure Fastest Dispatch for your IVR.

Activate the fastest dispatch for your IVR

1. Activate the add-on in the Marketplace

Before you can use this routing strategy, you must subscribe to the feature.

1. Go to your Marketplace page.
2. Click on the Fastest Dispatch add-on.
3. Click to subscribe to it.

2. Enable fastest dispatch call forwarding

Open your interactive voice response menus to configure the parallel cascade logic.

1. Go to your IVRs page.
2. Click the "Edit" button next to the IVR you want to configure.
3. Choose the specific scenario you want to apply.
4. Click on the gear icon to access advanced settings.
5. Go to the Users section.
6. Add the team members who should receive the calls.
7. Go to the Call forwarding section.
8. Select Fastest Dispatch
9. Choose the number of times the user will be called back if they don't pick up.

Fastest dispatch builds on the random cascade principle with a simultaneous approach, offering all waiting calls in parallel rather than distributing one call at a time.

🎉 You now know how to activate and configure Fastest Dispatch!