Call recording is a key tool for improving customer follow-up, ensuring service quality, and training your teams. Ringover makes this process simple and customizable to meet your needs. Here's how to activate it and make the most of it 😉:
Option 1: Activate call recording for an IVR
- 🖥️ Go to your Ringover Dashboard> Settings> IVRs
- Select the IVR where you want to activate call recording
- Enable the recording option:
At the top of the page, toggle the "Record conversations" ⏺️ switch. This option allows you to record all incoming and outgoing calls associated with that IVR.
Option 2: Activate call recording for a specific user
- 💻 Go to your Ringover Dashboard> Settings> Users
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Select the user:
- Click on the user 👨💼 for whom you want to enable call recording 🎙️
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Enable call recording:
- In the "Permissions> Recording and supervision" section, locate the "Record conversations" option
- Click on the corresponding slider to enable the feature. The slider will turn blue 🖊️
Additional Configurations
💡 For both IVRs and users:
- If you want to record only a percentage of the calls, adjust this in the advanced settings of the phone system. See this article for more details.
- You can activate "Notify when recording" so the system informs callers that their conversation will be recorded, in compliance with local privacy regulations.
Accessing and Managing Recordings
Once recording is enabled, you can easily access recorded calls:
- Find the recording you want to listen to:
Search for the specific call by date, time, user, or IVR name.
- Play the recording:
Click the play icon ▶️ next to the call to listen to it.
Managing and Downloading Recordings
Download recordings:
From the call log, click the download icon ⬇️ to save a copy of the recording to your device.
Store recordings:
All recordings are securely stored in the Ringover system for the duration specified in your plan.
Now you're ready to start recording conversations in Ringover! 👌
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