Signs of Voicemail Transcription Issues
Recognising voicemail transcription problems early can help you address them quickly. Look out for these signs:
- No transcription text appearing in voicemail notifications
- Transcriptions suddenly stopping across multiple phone numbers or instances
- Noticing that transcriptions were present before but are now missing
If you experience any of these issues, it's time to investigate further and potentially contact technical support.
Common Causes of Transcription Failures
Voicemail transcription issues often stem from backend system problems. In such cases, a system-wide issue may temporarily prevent transcriptions from being generated. When these problems arise, Ringover's technical support team investigates and works to resolve the underlying cause, which may involve developer intervention to fix the transcription service.
Troubleshooting Steps
Before contacting support, try these troubleshooting steps:
- Verify that transcription is turned on for your account
- Check that the specific IVR voicemail transcription setting is enabled
- If issues persist, collect the specific call IDs of the voicemails without transcriptions
- Confirm that the audio message is still accessible
- Try reloading or restarting your dashboard
- Check if it's a widespread issue by consulting other team members
Reporting Issues to Technical Support
If you're still experiencing issues after troubleshooting, contact Ringover's technical support. When reporting the problem:
- Provide specific Call IDs to help investigate the problem
- Include details such as the date and time of the missing transcriptions
- Describe any troubleshooting steps you've already taken
For guidance on finding Call IDs, refer to this helpful article: Finding a Call ID
Resolution Process
Once you've reported the issue, here's what you can expect:
- The technical support team will investigate the transcription problem
- They may need to troubleshoot and communicate directly with affected users
- In some cases, developer intervention may be required to fix the transcription service
- The support team will work on restoring the voicemail transcription functionality
- They will confirm with you that transcriptions are functioning correctly once resolved
Temporary Workarounds
While waiting for the issue to be resolved, you can:
- Temporarily listen to the audio message instead of relying on transcriptions
- Manually listen to voicemail audio to understand the message content
Remember, Ringover's technical team is committed to investigating and resolving system-level issues promptly to ensure minimal disruption to your voicemail transcription service.