Registering your 10DLC campaigns is critical for maintaining uninterrupted SMS communications with your customers. Start the process now by reviewing our Registration Guide or reaching out to Ringover’s TCR Specialist for assistance. Let’s work together to ensure your business stays compliant and connected!
1. Prepare to register
The checklist below will ensure that you are ready to for registration:
Brand Information:
Brand Name / Company Name AS REGISTERED with the State and as listed on your website
Entity type: Private for Profit, Tax-Exempt, etc.
Tax number/ID/EIN
Legal company name
DBA or brand name is applicable (should match website information)
Vertical / Industry Type
Website address: You must have a web-presence as this is required for vetting your brand
Company address: Street address, City, State/Province, ZIP/postal code, Country
Contact details
Support email address
Support phone number
Messaging Information:
Campaign name and description
Campaign use case - choose one use case per campaign. Choosing multiple use cases will result in delays and possible rejections due to an increased level of scrutiny: 2FA, Customer Care, Account Notification, Higher Education, Security Alert, Polling and Voting, Fraud Alert Messaging, Public Service Announcement, Marketing, Machine to Machine
Information on how you are obtaining consent (your opt-in methodology, aka “Call-to-Action” aka the way you obtain your customer’s phone number and consent to send them SMS)
Sample messages (3): all sample messages should include brand name and opt-out language
Opt-in messages and keywords, opt-out messages and keywords, help messages and keywords
Your Privacy Policy and/or Terms and Conditions: a link to the message program privacy policy, or language referring to the privacy policy, that indicates that mobile opt-in data will not be shared
2. Detailed guidance
About the Privacy Policy
When a campaign is being vetted, the language presented in a sender's Privacy Policy is heavily scrutinized to ensure the message sender doesn't improperly claim to have the consumer’s consent to share end-user data with third parties for marketing purposes. While it's permissible for a business to share end-user data essential for business operations, the fundamental practice of sharing data to sell consumer information (leads) to third parties is a prohibited campaign type and will be rejected.
To successfully address these requirements, we recommend adopting and including a process in the 🔗 Privacy Policy that demonstrates senders will refrain from sharing information consumer data.
Example: "Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
Message senders are required to acknowledge the consumer's right to opt out of a messaging campaign to ensure that message recipients’ consent remains intact. The Privacy Policy must also include instructions on how to opt out of future communications.
Example: “If you wish to be removed from receiving future communications, you can opt out by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT”
We strongly suggest that each brand create a personalized Privacy Policy with accompanying SMS disclosures as discussed above. We cannot provide guidance on what is legally required within a Privacy Policy. It's the responsibility of the message sender to research and ensure the Privacy Policy meets TCPA laws, as well as, individual carrier compliance requirements. For new, non-established brands entering the messaging space, there are online resources that can help you develop the required operational processes and Privacy Policy templates that will fit the unique needs of your business.
When requested in the registration form, please provide at least one link to your Privacy Policy and Terms and Conditions meeting the above requirements.
Articles to check :
3. To Register, Begin Here
1. Initiate TCR registration and verify business documentation
Begin the onboarding handoff with your CSM and review your required identity and business documents.
- Complete your Welcome Call with your CSM.
- Await contact from your designated TCR Specialist within the Ringover Support team (they will reach out via email and phone with next steps).
- Log in to your Ringover Dashboard.
- Go to Settings and select SMS compliance.
- Read and agree with the terms and conditions.
- Review the Documents section to confirm your identity documentation (Passport, Driver's License) and business registration documentation match what was provided upon signing your Purchase Order (Note: If your documents are missing or inaccurate, contact your Account Manager immediately for assistance).
2. Register your Brand
Submit your company's Brand registration form to establish your business identity with telecom carriers.
- Navigate to the Brands tab under SMS compliance (Note: Brand registration must be completed and approved before you can register a campaign or assign numbers).
- Click Register Now and select Add New Brand.
- Fill out the Brand registration form following Brand Registration Best Practices.
- Click to submit your Brand registration form.
- Await notification from your TCR Specialist, who will oversee the review process and notify you once your Brand is officially approved.
3. Register your Campaign and manage approvals
Configure your messaging campaign details and monitor carrier review status.
- Once your Brand is approved, navigate to the Campaigns tab.
- Select your registered Brand to open the Campaign registration form.
- Fill out the required campaign messaging details and submit the form.
- Monitor your registration status with your TCR Specialist.
🎉 You now know how to register for TCR SMS compliance in Ringover and can ensure your business SMS messaging meets U.S. carrier regulations!