Call recording is a useful tool to improve customer follow-up and team training. With Ringover, you can easily enable this functionality for a specific user. Here's how to do it step by step:
Step 1: Enable Call Recording for a User
- 💻 Go to your Ringover Dashboard> Settings> Users
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Select the user:
- Click on the user 👨💼 for whom you want to enable call recording 🎙️
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Enable call recording:
- In the "Permissions> Recording and supervision" section, locate the "Record conversations" option
- Click on the corresponding slider to enable the feature. The slider will turn blue 🖊️
💡 Additional customization:
- You can activate "Notify when recording" so the system informs callers that their conversation will be recorded, in compliance with local privacy regulations.
- If you'd like to configure the percentage of calls recorded, check out this article for more details.
Step 2: Listen to the Recordings
Once recording is enabled for the user, you can access their call recordings directly from the WebApp.
- 💻 Go to the Ringover WebApp
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Locate the recording:
- For each call made by the user, you'll see a playback icon ▶️ next to the call
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Play the recording:
- Click on the playback icon to listen to the call recording
Now you know how to enable call recording for a user in Ringover! 👌
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