💻 Go to Dashboard>IVR and select the IVR you wish to modify.
In the “Modify a scenario” section 🖊️, click on “Create!” under “Publish vocal message”:
⚠️ Don’t forget to adjust the sliders for “Time before ringer,” and “Maximum wait time” so that these adapt to the duration of your greeting.⏱ This prevents calls from ending before your greeting has completed.
Use Ringover’s online studio 🎵 to create your on-hold message 🎙️ and associate it to a catchy music:
Your greeting has been created! 🎉
See our article 📰
6 Key Tips for Putting Your Calls on Hold
Answer rate, NPS…which customer service call indicators should I track?
In the “Modify a scenario” section 🖊️, click on “Create!” under “Publish vocal message”:
⚠️ Don’t forget to adjust the sliders for “Time before ringer,” and “Maximum wait time” so that these adapt to the duration of your greeting.⏱ This prevents calls from ending before your greeting has completed.
Use Ringover’s online studio 🎵 to create your on-hold message 🎙️ and associate it to a catchy music:
Your greeting has been created! 🎉
See our article 📰
6 Key Tips for Putting Your Calls on Hold
Answer rate, NPS…which customer service call indicators should I track?