- How to Create Time Slots (Scenarios) in Your Ringover Phone System?
- Fastest Dispatch
- Your new IVR builder
- Creating an IVR with call forwarding to a receptionnist
- Creating a switchboard with a go-back option
- Setting up smart routing for your IVR
- Set up call cascades on your IVR
- Customize call queues on your IVR
- Assigning a number to your IVR
- Creating a greeting with voice synthesis and background music
- Creating a switchboard with a code request
- Creating an IVR with forwarding to an external call centre
- Creating an IVR with forwarding to external numbers
- Adding aliases to your IVR
- Adding a survey at the end of a call
- Setting priority routing rules for your IVR
- How to create an IVR scenario for special dates (Holidays, Christmas, New Year, etc.)
- Creating an IVR with call forwarding to members of your Ringover team
- Creating a welcome message for your IVR
- Creating an IVR with voice menu (press 1, press 2…)
- Creating IVR scenarios according to the status of your agents