In this guide, you’ll learn how to connect phone numbers to your voice menus and manage them efficiently.

Assign your IVR phone numbers

1. Assign a number from the Numbers page

Navigate to your numbers management settings to link a phone line directly to your active IVR.

1. Go to your Numbers page.
2. Go to your available numbers and click on "Assign number".
3. Check the "IVR" box to link it.
4. Choose the IVR.

If you need a new line, you can view your active IVR numbers or purchase a new one directly from this screen (How to add a number?)

2. Assign a number from the IVRs page

Alternatively, you can associate a phone number directly while modifying your voice menu configuration.

1. Go to your IVRs page.
2. Click on "Add number" next to the specific IVR you want to configure.
3. Select an existing number from the options or choose to order a new one.
4. Click "Assign number" to confirm.

3. Remove a phone number from an IVR

You can easily unlink a number if you need to reassign it or update your routing setup.

1. Go to your IVRs page.
2. Click on the three little dots next to the number you want to remove.
3. Click on "Remove number".
4. Confirm the removal.

🎉 You now know how to assign and manage your IVR phone numbers !