Random and predetermined call cascades allow you to decide the order in which calls are distributed.
Step 1 - Access call cascade setup
💻 Go to your Dashboard, in the section of Voice Standards.
Click on the IVR for which you want to set up cascading calls, then select the scenario to be modified🖊️.
Step 2 - Set up call cascades on your IVR
Click on the gear of the scenario you want to modify:
Add the users to whom you want the calls to be distributed in the "users" section 👤.
Below "Call Forwarding," select the "Cascade" mode, then modify the order by clicking/dragging the sequence in which you want incoming calls to be distributed (random or predefined).
More details on Machine Learning
Now you know how to set up call cascades on your IVR in order to efficiently distribute your incoming calls.🎉