Smart routing uses the data from your tools via the API (contact assignment in the CRM, agent skills, etc.) to determine the agents to which calls should be distributed. 👌
This type of routing can be used to forward calls to agents who have already been in contact with the caller or to balance call distribution within your team.
💻 Go to https://dashboard.ringover.com/ivrs.
Click on the IVRÂ for which you want to set your routing rules, then select the scenario to be modified.
Select "Smart" mode.💡
Enter the URL 🔗 corresponding to your webhook using technical documentation.
Now you know how to freely set your own routing rules.🎉