The Ringover integration with Front brings your calls, SMS messages and WhatsApp messages into Front. Synchronize your contacts and find call recordings, summaries, notes, tags and transcription links alongside your customer communications. This guide explains how to connect your accounts and configure the integration.

How to integrate Ringover with Front

1. Configure Ringover in Front

Follow the video below to configure Ringover in Front and obtain the API key you will use in the Ringover Dashboard.

2. Connect Front to Ringover

1. Go to Integrations in your Ringover Dashboard.
2. Click Front.

3. Log in with your Front credentials.

4. Authorize Ringover to connect to your Front company.

5. Return to the Integrations page.
6. Click Front again to open its settings.
7. Paste the API key obtained in section 1 into the Calls, SMS messages and WhatsApp fields under Channel URL.

3. Configure the integration

Adjust the settings below to choose which communications are logged in Front and which information is included.

1. Call types: Select the types of calls to log in Front using Manage call types.
2. Include recordings in call logs: Choose which recordings to include in call logs. Call recording must be enabled for the relevant Ringover users.
3. Restrict access to recordings: Control whether access to the recordings linked in call logs is restricted.
4. Phone numbers: Select the Ringover phone numbers whose calls are logged in Front.
5. SMS messaging numbers: Select the Ringover phone numbers whose SMS messages are logged in Front.
6. Link users with an account: Associate Ringover users with their Front accounts using Manage users.
7. Assign missed IVR calls to: Select the user to whom missed interactive voice response (IVR) calls are assigned.
8. Log internal calls: Include calls between Ringover users in Front call logs.
9. Include Ringover summaries in call logs: Add Ringover call summaries to the call logs in Front.
10. Include scenario name in call logs (for incoming IVR calls): Add the IVR scenario name to incoming IVR call logs.
11. Logs display language: Select the language used to display communication logs in Front.
12. Show tags: Include the tags added to Ringover calls in Front.
13. Display notes: Include the notes added to Ringover calls in Front.
14. Group calls: Select By call to log each call separately, or By contact number to group calls by the contact's phone number.

15. Group SMS messages: Select By contact number to group SMS messages by the contact's phone number, or By Ringover conversation to group them by their Ringover conversation.
16. Channel URL: Enter the API key obtained when configuring Ringover in Front in the Calls, SMS messages and WhatsApp fields.
17. Application Channel - Personal Auth Token: Authentication token for the personal application channel.
18. Application Channel - Team Auth Token: Authentication token for the team application channel.
19. Auto-assign created conversation to the agent who handled it: Automatically assign the conversation created in Front to the agent who handled the call.
20. Log calls as: Select Log calls in conversations to log calls in Front conversations, Log calls as notes to log them as notes, or None to disable call logging.
21. Log WhatsApp messages: Enable logging of Ringover WhatsApp messages in Front.
22. Create contact for calls: Choose which call types trigger contact creation in Front: Incoming calls, Outgoing calls, Missed calls, Completed calls or All calls. Select No contact page created to disable contact creation for calls.
23. Create contact for SMS messages: Select Incoming, Outgoing or All to choose which SMS messages trigger contact creation in Front. Select None to disable contact creation for SMS messages.
24. Create contact for WhatsApp messages: Enable contact creation in Front for WhatsApp messages.
25. Sync contacts (v4): Synchronize your Front contacts with Ringover.
26. Mapped fields: Choose the Front fields to display in the Info section of the Ringover dialer using Add or edit fields.

For more configuration guidance, see How to configure your tool.

4. Find your Ringover communications in Front

Once connected, the integration logs your Ringover calls, SMS messages and WhatsApp messages in Front according to your settings.

Call logs can include recording links, Ringover summaries, notes, tags and transcription links. To access recordings, enable call recording for each relevant Ringover user. You can also listen to voicemail messages left by your customers.

To send and receive SMS messages directly in Front, follow our guide on sending SMS messages in Front.

Your Ringover integration is now connected, so you can keep your customer communications and call information together in Front.