Modjo.ai is a conversation analytics tool that records, transcribes, and analyzes sales calls to extract data that improves team performance.
Prerequisites:
- You must have a Ringover Business or Advanced account to benefit from this integration 💳
- The integration must be performed by an administrator or technical account in Ringover
- The integration must be carried out with a Modjo administrator account
Step 1: Create an API key
💻 Go to your Dashboard > Developer > API and click on “Generate an API key”.
Name it "Modjo" then grant it all read access permissions. Then, copy the API key and save it for step 3.
Make sure that call recording is enabled.
Step 2: Add Modjo to your Ringover webhooks
💻 Go to your Dashboard > Developer > Webhook.
-
Scroll down to the After-call work line, add the URL:
https://api.modjo.ai/providers/ringover/hooks/recordings/your-company-name
Where "your-company-name" is your Modjo identifier.
If there is already a URL in this field, you can simply add the Modjo URL using a semicolon ";" to separate the two URLs.
- In the "Answered calls" line, add the URL:
https://api.modjo.ai/providers/ringover/hooks/call_begin/your-company-name
Where "your-company-name" is your Modjo identifier.
If there is already a URL in this field, you can simply add the Modjo URL using a semicolon ";" to separate the two URLs.
Step 3: Activate the Ringover integration in Modjo and link your users
Set your Ringover key and link users in Modjo:
- In Modjo, go to Settings => Integrations.
- Under All integrations, you should see Ringover => Click to view the integration settings. (You can see your API key in the "Configuration" section.).
- Then, in the Users tab, link each Modjo user to their Ringover user access.
💡 Good to know: you can use the Auto-link button to allow Modjo to match your users based on email address.
- Click on Save.
Good to know:
- Only calls that contain actual interactions (i.e., effective conversations) are imported into Modjo.
- Voicemails and very short calls are automatically excluded by our algorithm.
- If you’d like to change the minimum duration of calls to be imported, please contact your dedicated Modjo representative.
That's it, Ringover is now integrated with Modjo! 🎉